In March 2011 my parents stayed at Paradisus Palma Real and had a GREAT experience, so my husband & I went and stayed at the same place a few weeks later. We had such an amazing time that we became members and went back again in March 2012!!! The resort is AMAZING, the money they spent on decor and the views are just breath taking!!! The employees are WONDERFUL and VERY attentive!!! I never had a problem with any of the employee’s being rude or un-attentive?! Especially when you tip the employees who wait on you, they remember and get you what you want before you even ask for it! A tip goes a long way!!! My husband and I noticed a lot of people don't tip the people who serviced them?! Inclusive or not, you ALWAYS tip the people who serve you drinks and food!!!
My husband and I had such a wonderful time last year that we brought back Tiger Woods hats to the bar tender, Freddy Lora, and the cabana guy, Francisco Estrella, who served us last year. Both employees were so attentive, they knew what drinks to give us and they had our cabana set up in the spot closest to the bar. Freddy knew I LOVED the “Miami Vices”, so he would save this larger glass for me and use that instead of the paper cup. Then, Freddy would make decorative items out of towels and put them in our cabana. Last year when we were leaving to go home, my husband said “We’ll see you next year and we’ll bring you each a Tiger Woods hat” (They both LOVED my husband’s hat). So, this year when we went, we brought the hats, but before they saw the hats, they knew who we were!! Now, if that’s not wonderful service, I don’t know what is?!
Once again, this year we had an AMAZING experience!!! We had the same cabana guy, Francisco Estrella, who took GREAT care of us!!! We had a new bartender, Freddy Ramos, who take such good care of us!!! Both guys would bring us drinks and did whatever it took to make sure we were taken care of!!! Of course we saw our bartender from last year, Freddy Lora, who would make us drinks and take good care of us.
After that great dinners we’d eat (Gabi Beach is the BEST restaurant), we’d get a cappuccino and then watch whatever show was on that night. I’m a cappuccino drinker and I LOVED that they had a cart!! Maria Ortiz, the Espresso cart lady, was so wonderful!! When I would walk up to the cart, she would say “1 cappuccino and 1 espresso”. I LOVED that she knew exactly what we wanted!!
The only bad thing I have to say about the resort is the ocean water. There is so much seaweed that you don't want to go into the water. I feel like they need to get a huge skimmer or something to reduce the amount of seaweed. I know they have a huge John Deer that rakes up the seaweed, but by the end of the day, there is so much built up on the beach. The sand is so white and BEAUTIFUL!!!
I CAN’T WAIT to go back next year!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
19 April 2012
Report response as inappropriate
I would like to express my gratitude for sharing your impressions about your recent experience. At Paradisus Palma Real Resort we have a commitment to provide quality service beyond our guests’ expectations, and it is a real pleasure for me to hear that we have achieved our goal. This definitely strengthens our philosophy of seeking the highest level of excellence.
I feel proud and grateful for your comments regarding to our staff. It is thanks to our excellent team that we are able to accomplish our goal - the total satisfaction of our guests. I will gladly pass on your compliments to each you have mentioned.
I look forward to have the pleasure to welcome you the next year at this “your home away from home”.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC