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Reviewed September 22, 2014

My Husband and I really enjoyed this hotel. Yes, the rooms could use a little updating, but over all it was a really nice hotel. We loved the pool and I really liked the tropical garden. It's really a beautiful property. The atlantico bar staff Monday- Thursday were awesome!!

We had a heck of a time dealing with "holds" that we're placed on our cards. We had to deal with this for about 3 out of our 7 day vacation. Everyone was really helpful with trying to fix the problem, except 1 woman at the front desk. We had to deal with her twice and both times she was rude. Just make sure you know exactly what is being put on "hold" we were told one thing and charged about 300 more.
Also, we rented a car from enterprise at the hotel for 2 days... They were soooo nice!! They are short staffed so if you need to be somewhere at a certain time, get the car earlier... But other than that, all staff there were very helpful and nice.

Room tip: We were in the hilton honors tower and it over looked the tropical garden and water. Ocean view with balcony is well worth it!!!
Date of stay: September 2014
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank Chelsea A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 21, 2014

My wife and daughter really enjoyed our stay at this property. It is one of the best Hilton properties we have stayed in so far. Our experience was so amazing that we had to extend our stay by one additional day and change our travel plans.

Before travelling I was confused between Hilton Doubletree and Caribe Hilton but I am glad that I made the right choice. There cannot be any comparison between the two properties. If you have a rental car then the reasons people provide to choose Doubletree because of location of restaurants and a 24hours shopping complex become irrelevant.

The property has a Quiznos Sub in case if you are looking for cheap options to eat and there is also a "Tropical Restaurant" nearby where you can find some good options to eat. On the property itself you will find a Lemongrass Sushi Restaurant, Pina Colada Club, Palmeras and other options like in room dining. Other eating options are within 5-10 minutes driving distance.

I have read reviews where people have highlighted issues such as loud noise from the generator, old furniture, old carpets, no housekeeping. Believe me we did not face any of the issues people mentioned. It is a great property catering to guests from various cruise lines hence their services are top of the class. Housekeeping made sure that the bed was made everyday and the room was cleaned daily. We asked for a microwave on the day of arrival and it was provided in the room within 30 minutes.

If you have kids the Tropical Garden would entertain them with Birds, Fishes, Peacocks and Swans.

The private beach was very clean and tidy. I found it much better than the other beaches in San Juan keeping in mind that I have a 2 year old and I could not risk taking her at other beaches where I saw some good big waves and currents.

Breathtaking views of the ocean, the private beach and the lovely swimming pools at Caribe still mesmerizes me . At night we made it a point to spend some time everyday at the Cabanas by the Oceanside and refresh ourselves with the cool breeze from the ocean. Our travel to Puerto Rico would have been incomplete without a stay at Caribe Hilton. A very special thanks to the property manager Nelson.

Room tip: Rooms with even numbers are ocean facing. Higher Floors will be less Noisy.
Date of stay: September 2014
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
2  Thank paswal01
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nelson T, Manager at Caribe Hilton Hotel, responded to this reviewResponded September 22, 2014

Thank you for staying with us and for your kind comments! It makes us happy to make our guests happy.

Again thanks for your loyalty. We look forward to welcome you and your family back.

Nelson Torres, Hotel Manager

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Reviewed September 21, 2014

stayed here for a couple of nights before going on a cruise we stayed in the garden wing which is like walking through a underground carpark the room was clean and comfortable and a nice view of the roof ?the grounds are pretty good with security checking your keycard to enter the beach is nice with plenty of old sun loungers and the swim up bar is more of a walk up bar its tiny on our return to san juan we looked for a different hotel and booked the ritz carlton for not a lot difference in price but massively different in hotel hope this helps

Room tip: avoid the garden wing
Date of stay: September 2014
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
2  Thank graham r
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nelson T, Manager at Caribe Hilton Hotel, responded to this reviewResponded September 22, 2014

Hello! thank you for staying with us and for sharing your comments. We hope you had a great time in your Home away from Home in Puerto Rico.


We hope you and your family had a great time while visiting Caribe Hilton. We look forward to your prompt return

Nelson Torres, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 21, 2014

I stayed at this hotel for a business trip. While I had very limited time to enjoy all the cool things the hotel offered, I have to praise the following things: (1) the rooms were very neat, the beds very comfortable, I had excellent Wi-Fi connection; (2) the pool area was gorgeous, particularly the in-pool bar, where I had food and piña coladas, (3) the beach was also close to it and the water was clear, perfect for doing some snorkeling, (4) beautiful women were lying on chairs near the shore and they were friendly too, (5) the hotel staff was very helpful, (6) and finally, the hotel is located near many touristic attractions that can be accessed by walking, car, or arranged by the hotel if planned with time. I would stay in this hotel whenever I am in the Old San Juan area.

Date of stay: September 2014
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank Rafael G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 21, 2014

The room was excellent. The bed was super comfortable and I slept estremely well on it. The hotel service was outstanding and permitted me to conduct my business dealings more effectively. I arrived as part of the host cometee for the USA/Canada Forum and the hotel staff eased up my work by giving me and outstanding service. Thank you!

Date of stay: September 2014
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank 918ibisg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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