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C$280
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Reviewed August 28, 2014

Good location with public parking acroos the street for $15 per day. Personnel was cordial. Room was okay (holiday inn express) but had a humid smell. Breakfast was okay if you do not look for protein base food.

Date of stay: August 2014
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
1  Thank luis t
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGCare, Guest Relations Manager at Holiday Inn Express San Juan Condado, responded to this reviewResponded September 12, 2014

Dear luis t,

We truly appreciate you taking the time to post your review and all the nice comments about the location of our hotel and our staff. Your comments with the room humidity and the breakfast has been noted for review and future considerations.

Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you again in the future.

Sincerely,

Karen C
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 26, 2014

Hotel has a very good location but did not compensate for the terrible room I got. I have never stayed in a more humid room in my life... I would run my hand over the bed sheets and they were humid-almost wet... When I'd dress every morning, my clothes were equally humid. Even if I had the AC on, the room was a sauna. I'm fine with using towels several days in a row, but I was really disappointed to find the same soaking towels I'd used in the morning on the evening... Anything good about the hotel has completely overshadowed by this major humidity mishap. Must warn: I arrived at midnight, and there was no water in the room, no drinking water in the faucets, and no water in the vending machine in the lobby. The gentleman at the front desk was kind enough to get me a couple of glasses of water from the dining room (only good thing I can say about hotel's personnel). Bathroom was small, and the room was not comfortable for business travel.

Date of stay: August 2014
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
3  Thank Acon A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGCare, Guest Relations Manager at Holiday Inn Express San Juan Condado, responded to this reviewResponded September 11, 2014

Dear Los Polanco C,

Thank you for bringing this to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to follow up with you. We have sent you a private message in effort to obtain more information. I look forward to hearing back from you very soon.

Sincerely,

Connie D
Case Manager
IHGCare

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Reviewed August 23, 2014 via mobile

My daughter and I stayed for 6 days and loved it! It is like a new hotel! The concierge Janice. ..well I can't say enough nice things about her. If there is something you want to do or somewhere you want to go she will make it happen! If you are trying to vacation in a nice hotel on a budget. ..well this is your place! My biggest piece of advice. ..ask the concierge for a taxi rate chart or they charge you whatever they feel like!

Date of stay: August 2014
Trip type: Travelled with family
2  Thank kelwarn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 18, 2014

We stayed here for 6 nights in August 2014. We had 2 rooms for 4 adults. We wanted a budget-friendly room for San Juan as we explored the island. The rooms were clean, quiet, and had comfortable beds. The shower worked well, but the toilet would get stuck and keep running. The location of this hotel is ideal, just a block from beach access. Parking was available across the street for $15/day. Breakfast was good for a free breakfast (eggs, toast, fruit etc. available) Overall, this hotel was exactly what we were looking for and I would stay again.

Date of stay: August 2014
Trip type: Travelled with friends
3  Thank 759erical
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 17, 2014

We stayed here precruise and the hotel was in a great location. U r one block from the beach and great restaurants and bars. The area around the hotel is safe to walk around in after dark. The hotel is minutes from the cruise terminal. The rooms are a little small, but clean and very efficient. I would stay here again without reservation.

Room tip: join the IHG and then ask
Date of stay: February 2014
  • Trip type: Travelled with friends
    • Value
    • Sleep Quality
    • Service
3  Thank andycrna
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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