Location of this hotel is good. Facing the golf course and minutes away from Tanah Rata and Brinchang.
Reached the hotel at 2pm. However, we were informed that the room was not yet ready till at least 3.30pm. We were given a complimentary tea, sandwiches and scones, which was kind of a pleasant surprise. Service was within expectations of a high end boutique hotel, very personal and warm, without being to over-bearing.
The room itself was decently sized, with high ceilings, hard wood flooring. English country-like with a bit of an old colonial charm. All rooms, which has a nice balcony, overlook the golf course but there's a drawback to it. The room also faces the main road, which could be uncomfortably noisy when the traffic is heavy. But that depends on how sensitive you are to the noise.
However, the room which was given to us had a major drainage issue in the bathroom. The water being drained from the shower room flowed right out through the other drain outlet outside the shower room. That was quite an awful experience when the bathroom was flooded. We were then moved to another room, which to our pleasant surprise (again), was a suite. Ok, CHR, what happened will be forgiven despite the inconvenience of having to pack and unpack! Seriously, the mark of a good hotel is the way they handle problems or crisis. Giving them credit for it.
Breakfast (included in the package) was individually ordered, not buffet. Because orders had to be taken from individual guests, the waiting time was a rather long especially when there was a crowd. The waiters were polite but I kind of guess they had a bit of difficulty in understanding instructions especially when being overwhelmed with the crowd.
CHR is definitely the place to stay in CH. None of the other hotels in CH come anywhere near to CHR in terms of service, ambience and quality, but of course, it comes at a price. Although our stay had its issues, we will definitely be back again.