We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Krystal Grand Puerto Vallarta

avatar-imageavatar-imageavatar-image
Traveller (5466)
Pool & Beach (1048)
Room & Suite (610)

View prices for your travel dates

Hotel direct offer!40% off room rate
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#27 of 144 hotels in Puerto Vallarta
Location
Cleanliness
Service
Value
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Public wifi
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Game room
Babysitting
Paid private parking on-site
Paid wifi
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa changing rooms
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Kid-friendly buffet
Snack bar
Poolside bar
Rooftop bar
Aerobics
Billiards
Entertainment staff
Evening entertainment
Children Activities (Kid / Family Friendly)
Kids club
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Salon
Rooftop terrace
24-hour security
Baggage storage
Concierge
Gift shop
Outdoor furniture
Shared lounge / TV area
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Air conditioning
Desk
Housekeeping
Private balcony
Minibar
Refrigerator
Bath / shower
Complimentary toiletries
Room service
Safe
Seating area
Telephone
Bottled water
Iron
Hair dryer
Show more
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
4.5 of 5 stars
HOTEL STYLE
Business
Languages Spoken
English, Spanish
Hotel links
Special Price:40% off room rate

Location

Avenida Las Garzas 136 Zona Hotelera, Puerto Vallarta 48333 Mexico
Name/address in local language
Krystal Grand Puerto Vallarta
4.0
4.0 of 5 bubbles6,966 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
Powered by AI
At Krystal Grand Puerto Vallarta, the service garners commendation for its friendliness and attentiveness, with specific staff earning accolades, though some guests encounter room service snags. Cleanliness is generally celebrated, with most areas well-maintained, but guests have called out occasional lapses. While the rooms offer comfort and views for some, others face maintenance and cleanliness concerns. The hotel's location is popular for its convenience to attractions and shopping. However, the value proposition disappoints some guests, who find fault with the cost of amenities and dining experiences. The hotel's atmosphere offers both relaxation and entertainment, although opinions on the quality of these experiences vary.
Location
Convenient
Atmosphere
Lively
Rooms
Neglected
Value
Expensive
Cleanliness
Mixed
Service
Attentive
Amenities
Relaxing
Was this helpful?
Tripadvisor is not responsible for this summary or any opinions in it. Please read full traveller reviews for more details and information.
6,966Reviews32Q+A100Room tips
Traveller rating
  • 3,760
  • 1,578
  • 790
  • 424
  • 417
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
avatar-image
Danielle D wrote a review Mar 17
Surrey, Canada1 contribution1 helpful vote
+1
The rooms were very clean. All the staff were very welcoming! The boys Carlos, Cesar and Miguel were fantastic all week at the pool bar el Pozo. The ants bite so beware. The food was great at the Al a cartes recommend the French restaurant it was devine. We would definitely come again!
Read more
Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
avatar-image
Diane-Jackelr wrote a review Jan 2024
Calgary, Canada78 contributions44 helpful votes
Hotel's Favourite
Enjoyed my all-inclusive stay through WestJet Vacations and plan to return next year. Love the hotel wristband with room access-no more cards. I stayed in the partial-ocean view at Krystal Grand family side-great views. Rooms were recently renovated, I found the rooms/hotel to be very clean. Lounge chairs on each balcony. Bed was very comfortable with 4 different pillow styles. Mini bar filled daily, free wi-fi throughout the hotel/rooms, satellite tv provided 3-4 Canadian stations amongst many USA/Mexico channels. The adult Hacienda side is more fashionable however noisier throughout the night. The first evening buffet in the SeaFire was an Asian cuisine theme-pleasantly surprised & very good. For vegetarians you’ll love Il Formaggio (Italian restaurant)-no protein, but very tasty. Enjoyed the French Le Duce cuisine and the Steak Grill restaurant-awesome food-kudos to the chefs. Mid-afternoon I popped by La Bonita looks similar to a patio deck-serves ice cream, pastry, fruit, drinks, pop, coffee. Lunch was on the deck overlooking the beach/ocean and served popular N. American foods-hamburgers your own way, chicken nuggets, thin crusted pizzas, hotdogs, nachos w/cheese and MacDonald thin like fries (everyone was into these). There are several bars either with/without the restaurants. Many great culinary options for breakfast in the SeaFire. Pleasant nightly entertainment as well, 24-hr TVs with sports running in the lobby. There is more than one Krystal hotel-be sure to get the correct one. Krystal Grand PV is a higher end vs its sister the Krystal Altitude (few blocks towards downtown). (FYI Krystal Grand PV connected to Hilton). Love that this hotel is near the Marina, couple of shopping centres and Walmart Supercenter (more touristy). Received great service from everyone-maids, bellmen, restaurant servers and front desk. Special shout out to Luis (Manager), Gabriel & Anthar (Concierge), Nageli (front desk) and Coral (dining greeter). As well, shout out to Janelle (WestJet Attendant) and Ella F (Itravel2000) who made this much-needed vacation an outstanding one.
Read more
Date of stay: December 2023
Value
Location
Service
Trip type: Travelled solo
Room Tip: Seafire patio tables-if cutlery turned sideways it means someone is at this table. Birds...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
Helpful
Share
Response from Luis Avelar, Director General at Krystal Grand Puerto Vallarta
Responded Jan 8, 2024
Thank you for your review, Diane-Jackelr! We are glad to hear that you enjoyed your all-inclusive stay at Krystal Grand Puerto Vallarta. It's great to know that you found the rooms and hotel to be clean and comfortable, and that you loved the convenient wristband room access. The variety of culinary options, from Asian cuisine to Italian and French, impressed you. It's also wonderful to hear that you received great service from the staff members and that they made your vacation outstanding. We look forward to welcoming you back next year!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read a summary of these reviews, created with our new AI-powered tool.
avatar-image
Brenda K wrote a review Mar 16
1 contribution1 helpful vote
We loved the resort. Very clean. Staff were amazing! Shout out to Lucero, Edein and Carlo at the front desk. Pools were clean, lots of room for all. Activities throughout the day were fun and entertaining. The Sushi bar was the perfect touch with a roof top pool, We WILL return for another holiday here!
Read more
Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
avatar-image
tfin2016 wrote a review Mar 15
Vancouver, Canada2 contributions1 helpful vote
I just returned from a 10 day solo visit to the Krystal Grand in Puerto Vallarta. This was my first stay at this resort and I was very happy with the amenities, the easy access to the specialty restaurants, and the cleanliness of the pools, beaches and the grounds. The staff were very knowledgeable and courteous . Special recognition goes to the exceptional service provided by Blass who worked at the towel bar. He worked very hard, all day long putting up or adjusting shade umbrellas on the beach or around the pools. He was very efficient and very cordial. I would return to this resort again. Muchos Gracias
Read more
Date of stay: March 2024
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Hazel C wrote a review Mar 15
1 contribution1 helpful vote
After reading some of the reviews I was a bit worried at what we might find upon arrival. But, was pleasantly surprised. The hotel was very clean, and maintenance was kept up daily. The meals were always very good and enough choices and trays were filled constantly. Excellent service from all friendly staff throughout the hotel. We had a few minor issues with both rooms which were resolved the same day by the concierge, Lamar; she was excellent. The rental lounge beds with canopies (both pool and beach) are too expensive for a day; and not sufficiently marked as a person can not use them unless you prepay. People were constantly being kicked off them. There were not enough umbrellas available, pool or beach. The usual pool side "noise" from the animation team activities was confined to about an hour instead of constantly blaring. The rest of the time easy listening piped in music made it very relaxing and enjoyable. The Hacienda portion of the hotel complex is not explained properly. If you are staying in the main hotel with a pink wrist band, you can not swim in the hacienda's pools or even get a drink in that pool bar, but you have to go there for one of the allowed al-a-carte restaurants- the steak house. The tiny hotel map you get upon check in is not very easy to understand. Al-a-carte restaurants were confusing. You don't reserve in the morning which is nice to not have to stand in line, but it seems to be first-come -first serve for the two sittings 5:30 or 7:30. Sometime you could reserve a table right at that specific restaurant for the next seating but that was not made very clear. We all loved the new method of digital wrist bands that do not require separate room keys or towel cards.
Read more
Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
avatar-image
ZZr12Rider wrote a review Mar 14
Campbell River, Canada9 contributions16 helpful votes
I am writing this review to express my deep disappointment with the wife's and my recent stay at the Hacienda Krystal Grand resort. Unfortunately, my experience was severely marred by the constant disturbance caused by a group of guests who were allowed to violate rules and display a complete lack of consideration for others. Throughout my stay, these guests were excessively loud, playing music at high volumes late into the night and engaging in rowdy behavior in public areas. Despite multiple complaints to the staff, it seemed that no action was taken to address this issue or enforce the rules that are meant to ensure a peaceful and enjoyable experience for all guests. As a paying customer, I expect a certain level of peace and tranquility during my stay at a resort. The failure to control the behavior of disruptive guests not only disrupted my own relaxation but also cast a negative light on the overall experience at your establishment. I urge you to take caution when booking as staff / management will not address this issue and implement stricter measures to prevent such disturbances from occurring in the future. Guests should not have to endure the unpleasant consequences of a few individuals who show blatant disregard for the peace and comfort of others. although the resort has some pleasant features I will not be back. My hard earned vacation money was wasted with this terrible experience. To add insult to injury as I was leaving the room (12noon) on our final day the wrist band was removed @ check out and they insisted that I pay for a "day pass (66$US)" to remain in the resort until final pick up to the airport (3pm). Needless to say I declined and early cabbed it to the crowded busy PVR airport which in retrospect was probably still more comfortable than the Hacienda Krystal Grand
Read more
Date of stay: March 2024
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
avatar-image
Ray W wrote a review Mar 14
1 contribution
Amazing n friendly service from Daniel,Miguel, Wen,Alex... they really were the best! Restaurant had variety of food, and loved all the seafood options available. Fruit was super fresh and the staff were impeccable! HIGHLY RECOMMENDED 🩷
Read more
Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
dlhenshall wrote a review Mar 13
Kelowna, Canada2 contributions1 helpful vote
our stay was excellent thanks to the many people we dealt with at both the Hacienda and the Grand side of the KRYSTAL RESORT. Thanks to Ernesto and Lamar for taking care of a situation and correcting the problem to make it a most memorable holiday at the resort. Thanks to ALL the staff in the Seafire buffet who looked after us at most meals and trying to teach me Spanish. Thanks to ALL the servers at the pool (Hacienda side) who looked after us daily and never forgot what we drank. Thanks to ALL the staff at the a LA Carte restaurants who made our dining exceptional. Thanks to All the staff that put on the activities in and around the pool as it was fun to watch and enjoy. The only slight negatives I have is that the nightly entertainment needs some improvement and we need hand towels supplied in the bathrooms.
Read more
Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: The pool is busy go early, request hand towel
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from Luis Avelar, Director General at Krystal Grand Puerto Vallarta
Responded 5 days ago
Thank you for sharing your excellent experience at Krystal Grand Puerto Vallarta! It's wonderful to hear about the exceptional service from staff members like Ernesto, Lamar, and the Seafire buffet team. We appreciate your feedback regarding entertainment and amenities, and we will take it into consideration for improvements. Your kind words about our team and the enjoyable activities are truly appreciated. We hope to welcome you back for another memorable holiday soon!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Connector44720645613 wrote a review Mar 13
1 contribution1 helpful vote
The staff are amazing!!!! We would like to especially thank Daniel and Luis for their too notch service, Naomi and Coral for taking such good care of us during our meals and Javier, an excellent yoga instructor. Beautiful pool and well maintained grounds. We enjoyed our stay very much.
Read more
Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from Luis Avelar, Director General at Krystal Grand Puerto Vallarta
Responded 5 days ago
Thank you for your review! We are delighted to hear that you had a great experience at Krystal Grand Puerto Vallarta, especially with the amazing staff members like Daniel, Luis, Naomi, Coral, and Javier. We're glad you enjoyed the beautiful pool, well-maintained grounds, and excellent service during your stay. Your feedback is truly appreciated!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
David H wrote a review Mar 11
2 contributions1 helpful vote
Resort was very clean, great location. Nancy at the breakfast buffet, Caesar and Carlos from the pool bar were fabulous. Endless energy, can’t do enough for you. The food at times left a bit to be desired. Overall a great time was had by us all.
Read more
Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from Luis Avelar, Director General at Krystal Grand Puerto Vallarta
Responded 5 days ago
Thank you for your positive feedback on your stay at Krystal Grand Puerto Vallarta. Nancy, Caesar, and Carlos seem to have left a lasting impression with their exceptional service. Your review indicates a great overall experience, despite some minor food concerns. We hope to welcome you back soon for another wonderful stay.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
Not the right property for you?
There are more places to choose from in the Puerto Vallarta area.
PRICE RANGE
C$329 - C$535 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Krystal Altitude Vallarta
LOCATION
MexicoJaliscoPuerto Vallarta
NUMBER OF ROOMS
259
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

Krystal Grand Puerto Vallarta - UPDATED 2024 Prices, Reviews & Photos (Mexico) - Hotel - Tripadvisor

Frequently Asked Questions about Krystal Grand Puerto Vallarta
Which popular attractions are close to Krystal Grand Puerto Vallarta?
Nearby attractions include Playa Norte (0.3 km), Cariloha Puerto Magico (0.2 km), and Xtine (0.09 km).
What are some of the property amenities at Krystal Grand Puerto Vallarta?
Some of the more popular amenities offered include a rooftop bar, free breakfast, and a pool.
Which room amenities are available at Krystal Grand Puerto Vallarta?
Top room amenities include a minibar, air conditioning, and a refrigerator.
What food & drink options are available at Krystal Grand Puerto Vallarta?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Krystal Grand Puerto Vallarta?
Yes, free parking and paid private parking on-site are available to guests.
What are some restaurants close to Krystal Grand Puerto Vallarta?
Conveniently located restaurants include Porfirio's Vallarta, Abbraccio Cucina Italiana, and Restaurante ICÚ.
Are there opportunities to exercise at Krystal Grand Puerto Vallarta?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Krystal Grand Puerto Vallarta?
Yes, dry cleaning and laundry service are offered to guests.
Does Krystal Grand Puerto Vallarta offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Krystal Grand Puerto Vallarta?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Krystal Grand Puerto Vallarta?
Many travellers enjoy visiting Parroquia de San Miguel Arcangel Church (2.3 km).