I booked this hotel for a GREAT price before I read all of the reviews, so when I did read previous reviews I got very nervous about staying here. However, my trip to Cancun was an absolutely amazing experience, and this hotel did nothing to hinder it.
For those who complained about the kitchennette, the shower, or the AC, I'm sorry that they did not work for you. During my stay, the kitchennette was the perfect size and it was well-equipped (not that we really used it anyway since some restaurants around the area are pretty cheap), the front desk explained how we could work the shower, the shower itself was good, and the AC was just fine. The rooms are clean when you get in, and the cleaning staff does a good job of cleaning the room every day, but they don't give you fresh towels until they're a couple days old, which is okay, because who washes their bath towels at home every day anyway? There are no safes in the room, but they do have a safe deposit box. I left my laptop, cell phone, and change in the room a few times, though, and it was fine. In general, you will do a lot of activities around Cancun, and there is no need to stay in the hotel for a long time during the day, so the Imperial Laguna's not a bad place to sleep.
As for the breakfast, I was a little disappointed on the first day when all of the baked goods, coffee, and milk were gone, but they refill it pretty often, or you can even go to the front desk to ask them to get more things and they'll do it right away, so I got used to it. It's a standard continental breakfast, which means it's free, which means it's not going to be extremely fancy. Although their restaurant in the back of the hotel looks nice, there are much better (and cheaper) places around. For instance, there is the delicious fish/shrimp taco place 5 minutes away on the main road. My boyfriend and I bought 2-3 shrimp or fish tacos each, all of which cost us less than $10 (USD) for lunch. In that same plaza, there are 2 bakeries, a pharmacy, other Mexican restaurants, and a supermarket, which are all really convenient, too. There are more restaurants that are a 10-15 minute walk away from the hotel that are near the Hard Rock Cafe mall area that are great, too. The Taco Factory was my favorite restaurant, and they had yummy, cheap food as well.
Okay, this place doesn't have beach access - but that's okay! That's what the other nearby hotels are for. We snuck (and by "snuck" I mean, casually walked) through the nearby Presidente hotel and got onto the beach easily. From there, we were able to walk down the beach to other hotels' beach areas (ex: Riu, Riu Palace). There's also a public beach next to the Hard Rock Cafe mall, and there are lots of other activities to do besides go to the beach, like going to Chichen Itza, Xcaret, Xel-ha, Xplor, etc. I was also a little skeptical about the hotel pool so I never went in it, but at least it looks nice and there's always the beach anyway.
Definitely do not expect this hotel to have the same grandeur as the Iberostar, Marriott, or Westin - you will be disappointed if you do.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC