We arrived at Barcelo Costa Cancun and as we pulled up we could immediately tell that the hotel was old, dirty and clearly NOWHERE near 4 stars. The check in was slow and the desk staff was rude and slow. After travelling 12 hours, you would expect that they might smile and move quickly to get you settled in. Nope. They just fiddled around, went into the back, stared at the computer and eventually handed us a room key. The lobby is small and swarming with Time Share salespeople waiting to poach on you under the pretense that they will show you around. When the desk clerk gave us the key it came with a packet of excursion information but no info on the services, restaurants or offerings at the hotel. We have traveled to many All Inclusive Resorts in Cancun and Riviera Maya so we have a benchmark for the appearance and services that should be offered by a 4 star resort. We went up to the room in the tiny, oppressively hot elevator and wow...the room was filthy and smelled of mildew and odor from excessive condensation. The sheets and towels were grey and dingy. There was no air conditioning and the humidity from an open door meant that the the floor was slippery and everything was covered with a glaze of water. The balcony was only big enough to accomodate two people standing up, not big enough for a chair, only about 18 inches wide. So much for sitting on the balcony!
When we realized that this was not a way we wanted to spend our 7 days in Mexico, I immediately engaged our Tour Rep (Funjet/Lomas Travel) who was tucked away on the second floor so that the time-share sales people can have the prime real estate in the lobby. I told him that we were not satisfied and that we wanted to explore options of moving hotels. He said that he would meet me the next morning to tell me what options we had. He was EXTREMELY helpful. He saved our vacation!
I guess we were willing to overlook some of the disappointments until the next several hours events, FOOD POISONING and THEFT. Of course, a resort cannot control the behavior of the guests, but how they handle a problem is within their control. My son was up all night from the food he ate at the seafood restaurant. He ordered the crepes with Ricotta cheese and yikes! Bathroom every 20 minutes all night long! Forgot one thing...we asked for a cot. The desk said that they would bring it right up. After 3 hours and 6 calls, someone finally brought up a cot. So, during the 30 minutes we tried to enjoy the tiny pool area, we turned our back and our sunscreen was swiped. Could have been a mistake, certainly, but keep in mind that the cheapest sunscreen in the hotel store is $35 US dollars! We mentioned this to the management and they could have cared less. Sorry but vacation should not mean having to monitor your suncreen at all times. Another HUGE DISAPPOINTMENT was the "beach"-what a joke. The photos of the so called beach are engineered so it looks nice. It's a small patch of dirty sand, that's it. Its the worst beach I have ever seen in Mexico or anywhere for that matter.
So, if you have booked this hotel, do yourself a favor and book elsewhere. There are so many better places for the same price or just a little bit more. By noon the second day we were out of there and went to the Riu Caribe which was awesome. It exceeded our expectations! We had an amazing vacation in spite of the awful start!
I felt really strongly about writing this because if this review can save one family, who no doubt works hard 51 weeks a year to enjoy one week of vacation, from this awful experience, then I will be happy.
We affectionatley named the Barcelo the "Bar H*** Hole"
Sorry but although I believe that if you do not have anything nice to say, don't say anything at all, I would feel awful if another family wasted $5,000 and experienced a week of misery.
One more thing, the hotel is so crowded, there is no quiet place within the complex, day or night.
Bail while you can!!!!
We had a room on the 5th floor. It was dirty, the AC didn't work and it was noisy.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC