We stayed at the Hyatt Zilara for 8 nights during the change over of management from The ROYAL. It happened mid trip. We were aware of this before booking and wasn't very concerned given Hyatt's reputation. Check-in: we were with 2 other couples (our other friends checked in 2 days later) and were brought right away to the romance conceirge. Mr. Escabar checked us in and couldn't have been nicer. We were pampered the moment we stepped off our shuttle. Of course, par for the course, our room wasn't ready yet, but "we could upgrade for an extra $260 to a King room on the 8th floor." With the excitment of just being there, drink in hand, we took the bait! We had all our dinner reservations made in advance with the chief Conceirge via email which was nice. We also made reservations for the Chef's Plate at that time because we had upgraded. Our husbands had their tee times made by Mr. Escabar at this time as well. We had waiters and butlers waiting hand and foot on us at this time, bringing us Don Julio margarittas and anyting you wanted. We were given black VIP bracelets.
Our rooms on the 8th floor were beautiful and the view was amazing. We were in rooms 802, 810, and 811. When our friends came 2 days later, they were on 3rd floor.
Unfortunately, while we were there, the weather did not cooperate and it rained most days. We did have small breaks of sun but not enough! It was very humid. \
The hotel itself is beautiful. After the Hyatt took over mid way through our trip we noticed alot of face lifting going on. The outer building facing the water was being painted, one balcony at at time. The giant Royal signs were also taken down, of course. There were a ton of American Hyatt people walking around the restaurants with their note pads and cameras and it looked like the staff were on edge. Everyone was freindly though. Of course with a new management coming in, you want to make the "place your own" so Hyatt touches being brought in. We noticed the buffet and food changes almost immediately. Presentations were different, not bad, but different. They moved butter away from toast station, which I thought was really wierd. People talk about the orange juice, but honestly , it wasn't good to begin with so to me it didn't change. THe desserts were better and more meat and cheeses were around. Maria Marie's, we ate at 2 times before it changed over. We loved it. We didn't eat at it when it changed over to the Italian after Hyatt. We ate at the sister resort for Italian and loved it. You can still use thier facilities after, so not sure why people say you can't eat over there. Asiana's was excellent, and we had dinner there twice.
I have to say that the wine at this resort, both The Royal and then Hyatt was absolutely horrid. Its actually an embarrassment to serve it. There was a house solminer and I just can't understand that with the house wine they serve. We spent alot of money buying "good" bottles for $90-100 that you can get at home for $20. I seriously hope they get a good house wine. They should look at Sandals Resorts whose house wine is Beringer, not to expensive, but a good tasting wine.
Our husbands were very disappointed with the golf. The course you go to is the Riveria Cancun course. All three times the transportation was screwed up both ways. They were made to cab it themselves at one point. They advertise on the Royal website, the $35 cart fee includes "all inclusive" food and drinks. This is not true. They charge you an extra $20 for this. They tried to show them the web site but the golf course or resort would not honour this. Beyond anyone's control, with all the rain, only 8 holes were open, but were not given any money back for lack of holes, or transportation issues. The cart path was also even under water. It might have been a nice course despite all the rain. There are alot of crocs around though, so be careful.
Its a very quiet resort to say the least. The lobby bar actually shuts down around midnight or 1 am. They came around for "last call" which we found hilarious. The shows were nice, alot of ribbon acrobatics. One show, they actually had 2 Harley Davidson motor cycles in it. The pool is beautiful, but its set up wierd, with the pool bar being on the "quiet" side. There is not much of an entertainment team at all. No games at beach. There were "trivia" games in other side of pool. There were always plenty of chairs around pool and beach. This was not a problem at all.
We had a great time. The food was amazing, and the top shelf liquour was great. (except wine of course) Its a nice laid back and quiet resort. Would we return? Probably not unless it was a very good sale. I much prefer Iberostar Grand in Playa Morama or Iberostar Quetzel in Playa del Carmen. Playa is by far, much more our taste.
One more thing, the "magic box" for room service is just to put your dirty plates in. Its too small to put a whole room service meal into. Our paper was in there every morning.
- Also Known As:
- The Royal In Cancun Hotel Cancun
- The Royal In Cancun Hotel
- Royal Cancun
- The Royal Hotel Cancun
- Royal Hotel Cancun
- Royal Cancun Resort
- Official Description (provided by the hotel):
- Conveniently located next to the New Gran Caribe Real Cancun in the heart of Cancun’s Hotel Zone, THE ROYAL is an Adults Only, all-suite, all-inclusive resort, combining outstanding facilities with exceptional amenities, where guests will experience a truly extraordinary escape. ... more less
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