Hard to beat the location but the cost vs value is a bit high. This is a nice medium sized property located a 100 feet from 5th ave. Hotel does not have the wow factor- grand entrance and lobby that the larger properties do so if that is important to you this may not be the type of property that you are looking for.
Pre check in: 2 separate emails to the hotel asking for information were never answered
Check in: like many we booked an ocean view room with the hope but not expectation that we could use our credits for an upgrade. What we were not prepared for was not even getting the room we booked! We booked a king bed ocean view and received an ocean view with 2 full beds, this was not what my wife booked for our anniversary. When we went back to the desk to straighten out the mistake we were informed that there were no king rooms available for at least the 1st night and that your confirmed prepaid reservation does not guarantee the room that you booked. The desk clerk also let us know that 30 other couples did not receive the rooms that they booked. A very poor business model considering that you are guarantying payment whether you show or not. We lived out of our suitcases for a day and did get an upgrade day 2 that we paid for with resort credits
Beach & Pool:
Super view, super beach and super staff. Unlike other resorts that we have stayed at there were always lounge chairs available. Yes the chair hogs who tie up a seat all day with a towel and paperback are here too but there always seemed to be enough chairs available around both the pool and the beach. This is where the resort excels. They may not have acres and acres of pool like the big resorts but it doesn’t matter if you can’t get a lounge or the location is undesirable.
We went in with an open mind knowing that this property only had the main buffet dining and 2 theme restaurants. Our thought was that we love to walk 5th ave and planed on picking up a lunch and dinner during the week offsite. I would suggest that if you feel you must eat on site every meal to get your money’s worth you may feel frustrated by lack of variety. It was disappointing to dress for dinner at the 2 restaurants only to find out that they did not enforce the published dress code so you too may very well enjoy your anniversary dinner next to guys in shorts, baseball caps, flip flops etc. We found this to be the norm in both restaurants every night. I think the property owner needs to decide if they really want to offer 2 ‘upscale’ dining choices or perhaps one upscale and one semi casual.
A word of caution here to first timers. This is not a freebie but a prepaid expense on your part. I am not opposed to the concept by any means after all I frequent all inclusive which is a prepaid trip! The point is you must read the fine print on how it can be used, and decide if the activities are ones you would do anyway. We golfed (enjoyed) but I would not have spent the money had I stayed elsewhere. We went to the spa (very much enjoyed) and would have done so had we stayed elsewhere. If you do not use up your credits or use them to buy goods and services that you wouldn’t otherwise buy then you will have paid the equivalent of one of the high-end resorts while only staying at nice mid-level resort.
The resort had very talented acts every night with a good mix of client participation and spectator only shows- something for everyone.
The staff really exceled at helping guests get into the right vans and double checking passenger lists for tours etc. Take a minute to check with the staff to let them know where you are going when you get to the lobby to await transportation for your tour or if you want a taxi; they will take all the worry out of the process.
This is a nice midrange property. If you want a location close to 5th ave, a great beach, and do not like the sprawl and crowding of the large resorts this is a good choice if you can get a good price. Just be careful to look at total cost for your trip and view the resort credit as a prepaid expense rather than a cost reduction. I loved the beach, location and the staff but felt it was overpriced for what I felt was midrange. Others may find it a good value
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC