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Reviewed May 9, 2015

My Fiancé and I visited Playa Del Carmen for a 4-night stay at the Oceanside El TaJ Condos and absolutely loved every second of our trip. Our unit was located in the quieter condos, which we appreciated and we also loved our exotic and tranquil Jacuzzi-pool area that were in the Oceanside condos area. El Taj is located in a great area within Playa, we were able to walk around easily and quickly.

Our stay at El Taj was magical from the second our lovely Driver picked us up (thank you RAUL!) to the moment we were dropped off by our other lovely Driver (Sergio I think his name was).

The concierge office was great! – Fernanda especially was always very helpful and extremely patient and nice! We are both very appreciative of all of her expertise and patience deciphering our Spanglish, without her we would have had problems getting around and she went the extra mile helping us print out our boarding passes.

We never met our wonderful house keeping staff member Laura, but she did an excellent job. The unit was beautiful, spotless, extremely neat and loaded with everything we needed. We also appreciated the details provided, the wonderful green and delicious chocolate smelling amenities as well as the white noise machine which my fiancé was in love with! We would have happily stayed in our beautiful unit for days if we wanted to, but we chose to explore the Riviera Maya instead this trip ☺

Tono and all the bell staff were wonderful, extremely friendly and always greeted us with smiles and answered any and all of our questions. The front desk girls were always very friendly and were generous enough to extend our check out for a few minutes to let us enjoy the beach and beach club one last time before our flight left the night we checked out.

We loved the Indigo beach club, especially the waiters and bartenders- these guys really made our trip special PLEASE let them know that Alexandra and Michael from Miami want to let them know they made our trip (Carlos and Luis, and the rest of the guys that took care of us those days)!! The food was delicious! The Pizza and Pasta special was our favorite, and the morning buffet was excellent- we are sad to leave behind the pan dulce and Greek omelets! The service was above and beyond!!

We have nothing but good things to say about El Taj, we loved our stay and look forward to coming back soon! Hopefully, the next time we get to plan our wedding there. Thank you EL TAJ for a vacation we will never forget!

Our only criticism is perhaps that there is a no pet policy (we generally travel with a service dog and find that properties with no pet policies have not accommodated us well when we bring her along).

Room tip: If you prefer calm and low key vacation, choose the oceanside condos ( specifically the ones furthest away from the night clubs which are on the beach side and on the opposite end of the block of where the hotel is located )
Date of stay: May 2015
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Ale8414
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PlayaAssoc, Owner at El Taj Oceanfront & Beachside Condos Hotel, responded to this reviewResponded May 12, 2015

Dear Guest,
We are so incredibly happy to hear that your vacation with us was wonderful and beyond expectations. Thank you for sharing all of your wonderful feedback and for recommending El Taj to the world on Trip Advisor. Hospitality is our pleasure and we are very happy to do anything we can to maximize the quality of your stay. We will gladly pass along your wonderful comments to those staff members you have mentioned as they will be very much appreciated. Thank you again and we hope to see you again very soon at El Taj.

Kind Regards,
Jack Perlman
Owner, Managing Director

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Reviewed May 4, 2015 via mobile

I can't say enough about this hotel. From the very second you walk in feels like you entered a tropical oasis. Everything is modern, clean… The accommodations extremely comfortable and the staff incredible. I am obsessed with the chocolate body line they provide. I highly recommend plank for breakfast… We did the brunch on Sunday and the indigo beach club. This hotel is the perfect location to walk to everything. No need to rent a car. I was concerned about the clubs being so close but they give you a white noise machine and we slept like babies. Definitely will be coming back.

Date of stay: May 2015
Trip type: Travelled as a couple
Thank Ayrika G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PlayaAssoc, Owner at El Taj Oceanfront & Beachside Condos Hotel, responded to this reviewResponded May 7, 2015

Dear Guest,
It makes us extremely happy to hear that your vacation with us at El Taj was 5 stars! Everything we all do every day is to create the best possible experience for our guests. We are delighted to hear that you loved brunch at Plank and that you also had a great experience at Indigo Beach. We do give all of our guests and exclusive privileged card which provides great discounts to some of the best restaurants in the area. Hopefully you got full benefit from that as well. Thank you again and we hope you will visit with us again very soon in the future.

Kind Regards,
Jack Perlman
Owner, Managing Director

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Reviewed May 3, 2015

Stayed in a 2 bedroom condo apartment in April 2015.

Had a thoroughly enjoyable time staying at El Ta with my Wife and 2 children (aged 7 & 8). The staff were all very pleasant, the condo is superbly located - close to all the restaurants and shopping on 5th Avenue.

We stayed in a 2 bed penthhouse condo apartment - unit 357. We were concerned about the noise from the clubs that everyone seems to mention, but we were lucky - we could hear no noise whatsoever from either bedroom at night. Move to the living room and you could hear bassy noise slightly - but when in this room, we'd normally have the TV on so this wasn't an issue at all.

The other common complaint was the seaweed. Yes, its there in front of the hotel, but it wasn't an issue for us at all - 5 minutes across the beach and there is no seaweed. We only spent a couple of days on the beach anyway, as there is so much to see and do in Mexico.

Personally, I didn't enjoy the Indigo breakfast experience...so apart from the first morning, we ate every day at Imprevest, where the breakfast was superb and the staff were exceptional.

Some minor issues with el taj, which stop it from being absolutely top notch:

The towels feel a little cheap.
No towelling robes or slippers provided.
The toiletries provided weren't of a very good standard - chocolate soap? Eeuew.
No welcome pack - everything in the room is chargeable - apart from the sugar sachets (thanks!). Build it into the room cost, if necessary, but its nice to arrive and have some complimentary essentials - eg, bread, milk, tea, cereals, fruit.
The bedding could do with ironing! Not a huge deal - but I'd expect it in a high end condo.
We unfortunately got the feeling that we were being slightly conned with the cost of hiring a taxi driver for the day....we managwed to find an AMAZING driver who spent the day with us and took us to some extraordinary places for a fraction of the cost that was quoted by the concierge. His name was Miguel - taxi Number 853 - find him if you can! Also, when we asked to have the prearranged luxury driver to pick us up half an hour early on our final day, we were told they would have to charge us 40% of the cost - outrageous and completely unacceptable. They eventually waived the cost but this left a bad taste...
The pool - very nice, but no shallow end means that the children cannot go in there unaccompanied.
I thought having the hottub on a higher floor and having to leave the apartment to get there would be a problem - it wasn't really, but it would be nice for it to be on a terrace attached to the apartment. But it was lovely to use and well worth the extra cost.

I'd recommend El Taj, despite the above...

Room tip: Unit 357 was good - no noise in the bedroom, spacious. Partial sea view and hot tub on private terrace but the floor above the condo
Date of stay: April 2015
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
2  Thank hassan2112
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PlayaAssoc, Owner at El Taj Oceanfront & Beachside Condos Hotel, responded to this reviewResponded May 7, 2015

Dear Guest,
Thank you for taking the time to share your review with us on Trip Advisor. We are happy to hear that you had a wonderful overall vacation with us at El Taj. However we would like to take the opportunity to apologize if there was any aspect of your experience that was unsatisfactory. We always appreciate the feedback from our guests and use it to create even better experiences for the future. We will take all of your comments and address them one by one with our team to see if we can make some posotive changes for the future. Thank you again and we hope you will visit with us again very soon.

Kind Regards,
Jack Perlman
Owner, Managing Director

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Reviewed May 2, 2015

I stayed here in October 2014. I went for my 50th birthday with 3 other girlfriends. We stayed in a 2 bedroom/2bath unit on the 3rd floor on the North side. We did not hear the noise from the discos that are 2 blocks away on the south side. The place was beautiful. The hotel staff was terrific. They did everything they could to make our 4 night stay memorable. They even gave me a wine and fruit basket in my room for my birthday!
The unit really has everything you need. The washer/dryer with soap was awesome to have. The jacuzzi on the private part of the balcony was fun. The units are decorated in a tasteful but fun fashion. You are so close to 5th avenue for all of your needs. We didn't know this until our last night, but if you walk north on 5th ave (take a right when you hit 5th) you will have much nicer restaurants and stores. Also the venders do not harass you as much. I will say walking on 5th ave is a little annoying. The store owners or venders just don't leave you alone. I have been to Mexico 17 times and I have never been harassed that much. Maybe it was the time of year and the streets where not as crowded so they could, but it was really bad. We might have wanted to go in their store, but to be harassed like that from the street kept us out. Back about the hotel: I have 2 small complaints; the pool does not have any sun past 12 noon and is very small maybe 40' x 100' but made of beautiful mosaic tile. The beach (which no one has control over) was covered in sea weed. Each day the smell of the sea weed got worse. I only wish the hotel cleaned it daily from the beach. It was still in the water, but maybe the smell would not be that bad if they removed it from the sand.
I would definitely recommend this boutique hotel. It really seemed like a unique property and the staff was superb. Very friendly and accommodating. Go and enjoy :)

We also enjoyed a fantastic massage at the resort and we ate at their new restaurant: The Plank. They were both terrific.

Room tip: Book through condolesplayadelcarmen.com at this site you can see each room and choose from that. You are booking directly through the hotel on this site. I contacted them via email to help me choose a room. They were fantastic and prompt with any question I had. It is the only way I would book a room again.
Date of stay: October 2014
  • Trip type: Travelled with friends
    • Value
    • Sleep Quality
    • Service
1  Thank Lisa N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PlayaAssoc, Owner at El Taj Oceanfront & Beachside Condos Hotel, responded to this reviewResponded May 7, 2015

Dear Guest,
We are so happy to hear that you had a wonderful birthday vacation with us last fall! We are thankful for your review and your kind recommendation to others. We are located in the very heart of Playa del Carmen on a quaint and quiet street however we are within very close walking distance to the best dining, shopping and entertainment in the area. The location gives the best of both worlds! As you mentioned about the seaweeed on the beach - we have been enduring temporary periods during the year in which the ocean creates a natural cleansing process. This is a natural way to preserve our beaches and prevent erosion. Because of this the government does not allow any individual or business to perform any clean up activity. The government works with an agency that comes to bury the seaweed which lets it do it's job of keeping our beaches beautiful. We are sure that the next time you visit with us you will see a big difference. Thank you again and we hope you will visit with us again very soon.

Kind Regards,
Jack Perlman
Owner, Managing Director

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Reviewed April 29, 2015

The hotel is beautiful on the inside and out. We were very impressed with the beautiful two bedroom-two bathroom condo we stayed in last June. It is a luxury condo with beautiful grounds and pool. The staff is very welcoming and accomodating. We had read in advance that the beach in front of the hotel is crowded with fishing boats, and we were happy when we were told on arrival that guests had access to the beach and club, in front of the El Faro Condos which was a short walk down the beach. Our biggest complaint with the El Taj was that there are two outdoor beach clubs in between El Taj and El Faro that play extremely loud, full bass music all night until about 6:00 a.m.! There was a white noise machine in our room which we used, and we even wore ear plugs, but we were awake most of the night in our bedroom which backed up against the street. We were on the third floor. If you are going to Playa to party all night long, then this is a fantastic hotel for you, but if you plan to climb Mayan pyramids in the morning, you might want to shop around for a quieter location. Units father from the clubs which are on the south side of the hotel may be quieter.

Date of stay: June 2014
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank MChantel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PlayaAssoc, Owner at El Taj Oceanfront & Beachside Condos Hotel, responded to this reviewResponded May 1, 2015

Dear Guest,
Thank you for taking the time to share your review. We value all feedback from our guests and truly and listen and learn to create even better experiences in the future. We are glad to hear that you loved our hotel and had a great overall stay with us. As your stay with us was nearly one year ago we would like to point out that we have experienced some posotive changes in the noise level from the night clubs and have also completed a major project to install soundproof windows in all units. This has greatly reduced the level of the noise and has resulted in very happy guests. We are sure you will see a nice change the next time you visit. Thank you again and we hope you will visit with us again very soon at El Taj.

Kind Regards,
Jack Perlman
Owner, Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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