In November we saw the great reviews for Las Hadas in tripadvisor and we decided to spend 5 days of vacation at this resort. We had many emails with the sales person of Las Hadas and as the information and service of this person was very exceptionnal we were sure that we might have booked the perfect vacation. We asked to prepay 50% and should have paid the rest early January 2009.
On January 7 we received a mail from the sales person and he asked not to make anymore payments as there would be some trouble at Las Hadas.
On January 13 we received an email of a person who told us that she was the daughter of the owners and she warned us not to make any payments to the sales person as they ended the relationship to this man more than one month ago. She told us that he stole money from them and was cheating permanently. We answered that we already prepaid in November and would have a valid booking confirmation from the email address and website of Las Hadas. The daughter of the owners told us that they would not honor any reservation from this sales person and asked us to take legal action against this person.
We also communicated with the sales person. He obviously had worked for Las Hadas, then invested money and left Las Hadas in May 2008 but still helped the resort to get published on the market. He said that he completely filled the resort for holiday season for the first time since they exist and then had to discover that Las Hadas didn't work as it was supposed to. He said that he then got in trouble with the owners and finallly stopped relationship by January 13, 2009, but before warned all future guests that things were not working as promised and asked these guests not to make anymore payments. On January 13 he obviously shut down the website.
A very confusing situation for us and for a lot of other guests. We discovered that there was a couple planning their marriage for early March 2009 and their pre-payments from June 2008 and December 2008 of all together 6000 US$ should not get honored by the owners.
After some mails with the daugher of the owners she all of a sudden wrote to us that the sales person did never work for Las Hadas and never did the website for Las Hadas and did everything on his own. We answered that in an earlier mail she wrote that the relationship would have ended in Dezember - now she wrote that there had never been a relationship and from this moment she did not answer anymore.
The sales person sent several proves to us: A certified (by notary) statement of money transfers and he proved that even on January 5th he still transferred money to Las Hadas and Las Hadas confirmed on January 8 that they have received the payment. He also sent a certified (by notary) communication with the owners of Las Hadas and it seems as if the sales person invested money and had been threatened by the owners tghat they would not refund his investment - everything very confusing but very slowly we all discover that there's definitely something wrong with the resort and not with the sales person.
The sales person feels extremely bad. He tried to help as much as he could and in the end found another place for us in Puerto Escondido. He feels so bad that he is willing to refund our losses. He told us that he lost all of his money at Las Hadas and first will have to find a new job and earn some money and then refund our losses. We think of the couple who wanted to get married. For them it must be a nightmare and the sales person is actually helping to organize the marriage in a different place (even if he had to leave back to Europe).
There are even more people victim of this problem and they all are left alone by Las Hadas and we MUST warn everybody who read the wonderful reviews of Las Hadas - we do not know if these reviews are true but something definitely changed at Las Hadas and we now are in contact with the Mexican consumer protection authorities: Please do not ever make any payments to this hotel! Everything will be lost. Some of the other customers told us that they too would post reviews. Please be very careful; we lost 575 US$ and there are people who obviously lost 6000 US$. Please do not trust this hotel!
- Official Description (provided by the hotel):
- Beautiful resort with double accommodation or accommodation for up to 5 people all with living room, restaurant, bar, swimming pool and game facilities. Very soon spa with gym and steam bath, tennis court, volleyball, badminton, petanque, shuffle board, wireless internet and relax cabana. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Tingo, Travelocity, Hotels.com and Venere so you can book your Hotel & Club Campestre Altos Paraiso reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.