After an hour or so shopping with a friend, we had found the best red and a little white that the Okanagan had to supply. Our last shop of the day was at the Wine Country Visitor Wine Store, we picked the last of it and my friend noticed that they actually do shipping as well. My friend was all set up with all 12 packaged and ready to be sent over to Quebec for his family christmas gifts, about 300 worth of the best of the best. I asked about insurance, the lady said no. Weeks later my friend heard the package never arrived, upon further research the package was not sent in heated shipping, the best of the best of Okanagan Wine country froze on route. Going back to the visitor centre for some recourse and they had quite literally just washed their hand of the situation and said they couldn't help. This made me a little bitter, and have yet to shop there.
On the other hand, previously, I received fantastic help and knowledge from the gentlemen working there.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC