It takes a lot to ruin a ski trip to Whistler/Blackcomb, but the Westin Resort and Spa managed to do it.
Let's start with the room: billed as a "Junior Suite," it promised "a living room, sleeping area and kitchen, complete with a Jenn-Air dishwasher, Sub-Zero refrigerator and Jenn-Air oven" and a balcony. Totally untrue. We had a typical two-bed hotel room with a kitchenette like you would see in a motor home. The refrigerator really was a Subzero (I checked the logo), but it was obviously from their subcompact line: again like what one would see in a motor home, it had about 2 cubic feet of space with shared freezer and refrigerator compartments. Things near the bottom froze, while those near the top stayed warm. There was a 2-burner stove, but no real counter space, and no table or other place to sit except the beds. Nor was there a balcony. In fact, there wasn't even a window we could open. This was a tiny efficiency at best, and far too small for two adults and two small kids.
And then there was the pool/hot tub. Yes, the pool goes from inside to outside, which we though our kids would love. However, the pool was far too cold for any fun. Though I didn't have a thermometer, I'm sure it was no warmer than the mid 70's, and we could only stay in for about 10 minutes. No chance to warm up in the two hot-tubs, though, because they were jam-packed. Nor was there any place to sit or even put our towels and bathrobes down: it's like the entire pool facility was designed for no more than 1/3 of the number of people actually crammed into it.
Now let's talk about the fees. It cost $30.00 (plus tax) per day to self-park our car, even though the cavernous garage was mostly empty. In addition, because you can't store your ski gear in your room, there's a mandatory "ski valet" charge of $8.00 (plus tax) per pair per day for the privilege of standing in line every morning to have someone hand your equipment to you. Want to use the internet? It costs $14.00 (plus tax) per day--at least 5 dollars more than most places, if they even charge at all. And forget about watching your DVDs in the room--there's no DVD player. If you want entertainment, you have to use their in-room movie service, which costs $15.00 (plus tax) for any movie you've ever heard of.
I go to Whistler at least once every year, and I will be back next year. But I will never, ever stay at the Westin again.
Go somewhere else
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
11 April 2012
Dear Arty A,
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I am sorry to see your comments here despite trying to connect with you via email. We are truly sorry that you and your family did not enjoy your stay with us, and would like the opportunity to speak with you to discuss further. At your earliest opportunity please email me at email@example.com.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC