I've been a regular customer of the Oakville Inn for many years, but have to say that there has been a definite decline in this property based on my most recent stay which I detail below.
I arrived on a Sunday night at about 21:45 and was looking forward to a restful night's sleep after a long five hour drive from Michigan. Unfortunately, I was to be very disappointed.
The reception lady seemed confusing and troubled by something as I checked in but I didn't think more about it until.... As I was dead tired, I retired to my room and turned in. Just as I was settling in for the night (lights out and trying to fall asleep), the phone rang! It was the reception lady questioning me about the booking and the prices quoted to me. She explained that the lower rates that I was quoted were based on the assumption of two rooms being taken, not one and that I should be charged the higher "suite" rate. I was in shock that this matter couldn't have been dealt with in the morning. I told her that I was being disturbed, hoping to prevail upon her good sense to deal with this situation in the morning, when instead she said, to my astonishment, "I'm not disturbing you." Ending this preposterous conversation, I replied that, "I'm the judge of when I'm being disturbed. Good night." I regret having been rude to her, but I have to say that this was the absolute worst hotel experience I've ever had. In my travels, I've had the opportunity to stay at dozens of hotels, including many stays at the Oakville Inn Hotel over the years.
Those past stays at the Oakville Inn Hotel were generally pleasant and I've had no reason not to recommend the hotel to friends and colleagues traveling to the area. In fact, many of them have stayed there on my past advice. Based on the current state of the hotel and the poor customer care, I will definitely NOT advise anyone to stay there. There are simply too many excellent hotels in the area to bother rolling the dice with the Oakville Inn again.
During my last two stays, I've noticed that the general condition of the hotel has deteriorated. Here
are some examples.
- Some kind of spatter on the window shades (maybe paint)
- Black substance (mold) around the bathtub water spout
- Bath towels with tattered edges
- And during my previous stay about a month ago?..
- Refrigerator turned off (I actually wanted to use it!)
- Lack of coat hangers in the closet; had to ask for them, as there were none
- A generally dingy appearance to the rooms
- Breakfast served too late for business travelers who must start work early and a meager breakfast at that! The neon street sign that speaks of "Delicious Food" is a gross exaggeration!
If the Oakville Inn Hotel expects to receive "suite" rates, these basic issues must be addressed. The windows are old and do not block any street noise from Lakeshore Road, making it virtually impossible to relax or have a comfortable night's sleep. The reception staff desperately needs to revisit hospitality training. I cannot over-emphasize the disruption the above-mentioned late night phone call had on me. I was angry and upset by such an intrusion. Customers deserve better treatment if they ever want to see them again. We have choices in where to stay, so I checked out the following morning and moved to another local hotel for the balance of my business trip. I moved to the Holiday Inn on Argus road.
As recently as 2005 and earlier, I would've echoed the positive review from the Australian folks also listed here. Since then, the Oakville Inn has suffered a distinct lack of maintenance that has coincided with a change in management. The current management does not know how to run such a hotel. It's a real shame since I'd enjoyed staying there in the past, but I won't stay there again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC