After seeing this restaurant featured on the Food Network's "You Gotta Eat Here", my husband and I decided to give it a try. We were very excited to eat some REAL southern bbq. It was a Friday night and we were expecting it to be a hopping place with busy atmosphere but the restaurant looked empty when we got there...maybe 25 people in a place that seats something like 250? With only 25 customers on the go, you'd think that the service would be impeccable...it wasn't. After sitting for about 15 minutes, our waitress greeted us and took our drink and appetizer order. Potato skins were really good, so the anticipation of dinner was building and we couldn't wait to dig in. But wait we did...Our waitress took our food order and before sending it in to the kitchen, went and took the orders of 2 more tables! Meanwhile we had to ask for re-fills and sat with empty glasses for a good 15 minutes. She cleared the appetizer plates from our table and dropped sour cream ALL over the floor next to us...this didn't get cleaned up. It was a good 40 minutes before we got our food and it was soooo not worth the wait. I ordered the Rib platter...sweet and smokey sauce tasted like liquid smoke, ribs were tough, beef ribs had barely any meat on them (I ended up bringing them home for my dog!) Baked beans were way too sweet, coleslaw was medeocre at best (my grandmother's is better). My hubby had a smoked chicken club which he said was very dry. He loved the fries though...but this is a smokehouse, not a chip truck! We asked to take home the leftovers and the waitress brought out a styrofoam box and told us to pack it ourselves, that it would be easier. Easier for me, a customer to get my hands dirty than her, a waitress...(not surprising considering she still hasn't cleaned up the sour cream that she dropped). Needless to say, our waitress was rude and the food was a disappointment BUT on our drive home we agreed to give it a second chance...maybe they just weren't having a good night.
SOOO I convinced my family to give it a try for my sister's 18th birthday dinner. The 8 of us were seated and a highchair was provided for my 16-month-old son. The highchair was F-I-L-T-H-Y! We hadn't been greeted by our waitress yet so we asked a waiter from another section to come clean or replace the chair. He brought a new chair...that just as dirty lol. My mom politely asked that he wipe it down with a cloth. Thank you, kind sir, for doing so. We were greeted by our waitress, who was, yup...the same darn waitress my husband and I had a week prior! I thought, maybe she was just having a bad night last Friday as well....I thought wrong. Drink orders were taken...it was10 minutes before they made it to the table and she forgot 2 of them...another 5 minutes for those. Then we sat...and we waited....and glasses got empty and orders weren't taken. I'm not exaggerating when I say that there was a whole 1/2 hour period when our waitress didn't come by our table at all! When she was finally ready to take our food orders, we skipped the appetizers and went straight for main courses. Everyone ordered something different - pulled pork, ribs, brisket, chicken...classic Southern fare. My son has an allergy so I asked the waitress to consult with the chef about the chicken fingers. She proceeded to argue with me about whether or not there may be dairy in them. Rather than just ask the chef herself; very unprofessional. While most restaurants are not able to guarantee an allergen-free environment, all of them ar able to provide a list of ingredients. That is all I wanted...but I got attitude instead. I was not the only one to get attitude either, my dad asked for a pitcher of ice tea for the table and she replied (and I quote) "Just hold on a sec" as she waved her finger at him! The food finally came and 3 out of 8orders were wrong...either the wrong bbq sauce, wrong side dishes (like beans instead of cornbread). There was no butter or ketchup on the table, replacements for incorrect orders took WAY too long...and overall there were alot of LONG faces at the table. But atleast there was live entertainment - a drunk (yes DRUNK) woman wearing a D&S t-shirt, stumbling around the restaurant...O-M-G!
Dear John Catucci of the Food Network:
You lied! I know that you are not a food critic or even a foodie for that matter...but you were charming and funny and I listened to you. I and rrrreeeeaaalllly wanted to like this place...but I didn't and neither did any of the other people I know who have visited D&S because of you. Guy Fieri would tear this place apart.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC