Booked here for one night based on convenience for the Canadian Opera Company. A competitor was virtually as close (Sheraton) but rates here were slightly better. In general, very good.
The common areas were all very clean, as was the room. I was given an option on line, and purchased, for an upgrade at a reduced price if available on check-in. My recollection was that this would be offered, verbally, on check-in prior to actually happening. It didn’t: we were given an Executive Room and charged the (reduced) upgrade cost. Overall, this was ok and I didn’t comment once I saw the bill, but is probably only worth the additional $40 based upon the general cost of things in downtown Toronto. For this, we were given free Wi-fi (un-used), access to the Executive Lounge and, of course, our room upgrade.
The Lounge served free non-alcoholic beverages, hors d’ouvres and alcohol (priced cheaper than the bar, but self-serve). It was only open until 10 p.m. so was useless to us after the Opera. The hors d’ouvres were nothing special being spring rolls and gnocchi pomodoro. Its Continental Breakfast purported to be an upgraded version of the standard included fare. While ok, it wasn’t worth $20 each. Having said all of this, the combination of larger room, free non-alcoholic beverages and, at least a ‘snack’ I would likely take the option again for such another special occasion. You can choose considering what you get.
The bed was very comfortable and the room was spacious. Toronto is a very busy city, virtually 24/7. The hotel is reasonably sound-proofed in so far as while we could hear sirens regularly while awake, they were muffled enough that they did not keep us awake. Furthermore the three rooms down our hall occupied by a birthday party for an 11 year old girl, did not keep us up either. We were on the 22nd floor which may have been a factor for the sirens, but clearly not for the 11 year old pterodactyls...
We ate in the hotel’s restaurant: Tundra. Quite nice and reviewed separately.
We had 2211, which seemed high enough to avoid most of the night noises of a big city.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 March 2012
Dear Trip Advisor Member...
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Thank you for taking the time to share your feedback with us! We are very excited to continue our partnership with both the Canadian Opera Company and the National Ballet of Canada who consider the Performing Arts Centre their home!
We will certainly review your comments regarding the upgrade experience at check-in with our team. The online tools that we currently use are a great way to access information and we do understand the importance of clarifying this upon arrival at the hotel to confirm the details. This is a great training tip that we will use with our team immediately!
We greatly appreciate your business and hope that you will visit us again when your travel plans include Toronto!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC