We have been regular visitors to this hotel over the part three years but unfortunately never again.
We stayed for five nights over the Jubilee weekend period to attend our daughter's wedding in Priston Mill.
In total six members of our wedding party stayed here for at least part of the four day bank holiday. All of these visitors will have their own story to tell of the malfunctions of the hotel management, but I shall confine my review to that of our immediate family.
Following an appalling check in experience, the room was not ready at 21.30, despite check in starting at 15.00 we reached a generous settlement with Sarah the duty manager, which involved a complimentary Bucks Fizz breakfast for up to six people.
Fine, we thought, matter closed. As it indeed it would have been if the breakfast had not appeared on our bill at check out. It took three attempts thereafter to get our bill right.
The word "sorry" does not seem to figure in the Cadbury House vocabulary.
Pity, as the hotel could be quite good if it benefitted from some joined up thinking.
- Also Known As:
- Doubletree By Hilton Bristol South - Cadbury House Hotel Congresbury
- Doubletree By Hilton Bristol South - Cadbury House Hotel
- Cadbury Hotel Health
- Official Description (provided by the hotel):
- Welcome to DoubleTree by Hilton – Cadbury House, the South West’s newest four Star 132 Bedroom contemporary boutique Hotel & Spa. Cadbury House is a stunning venue set within rolling English countryside, making it the ideal backdrop for your Wedding, Private Party, Business Event, Spa Break or Dining Experience. Cadbury House is in a convenient location and is only minutes away, from the M5 motorway, Bristol airport and Bristol City Centre. ... more less
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