The Westwood House Hotel is one of those places that for my partner and I, blurs the line between 3* and 4*.
The rooms are nicely laid out and feel quite fresh, until you use the bathroom and discover that there is no discernable air extraction running and any smells generated are there to stay, unless you want to leave the toilet door open... no thanks!
The beds are comfy, but the duvet on the double bed was a.) pretty thin and b.) just about fits edge to edge. It doesn't feel very luxurious to be fighting over the covers half the night. In the end I just put on a teeshirt to stay warm- there is an extra blanket in the wardrobe but it is of the itchy wooly variety- no thanks.
As mentioned in other recent reviews, the internet is shockingly bad. It's great that it's free, but I'd rather be charged for a service that was reliable. I had no phone over the weekend and was relying on communicating with people via the internet, so was really properly stuck when I couldn't log on to the wireless AND the ethernet in my room wasn't working. This is madness for a 4* hotel that's next to the IDA and the university, and I'd recommend that this issue be prioritised.
All tv services must be paid for, so not even a complimentary news channel or the terrestrial channels unless you want to pay an extra €12... seriously? I understand that there are costs associated with providing a tv service but these are the kinds of things I expect to be part of the package- by all means charge for Sky channels, movies and the adult channels but it'd be nice to be able to check the weather for free.
The first night we were there, we were in a room that was adjoining a VERY light sleeper- each time we spoke to one another ("Will you give me some of the bloody covers!" being the gist of it) the other guest would start hammering on the wall or door between the rooms. In the end I had to contact reception to let them know what was happening, as I feared that this sensitive individual would complain about US, and the night porter was great about it. Obviously this isn't anything the hotel could predict occurring but on a quiet Thursday night it might make more sense to put guests in rooms without adjoining doors as much as possible to mitigate against this happening.
If Thursday night was quiet, then Friday night certainly made up for it. There was a wedding or similar event going on, and there were still many people lingering around the lobby and function area at 4.30am, smoking outside the front door and around the side of the hotel. Unless every guest at the function was also a guest of the hotel I don't know why they were still being served (because people certainly were still drinking). I can now understand why weddings at the hotel get such rave reviews but it made for a poor night's sleep for the rest of us. Maybe an enforced designated smoking area (other than the one outside the bar) would help.
I did not eat in the bar on this occasion ( I have in the past and it was very nice), but did pop in to get a jug of water and the barman was so friendly. By contrast, the staff in the restaurant at breakfast time were indifferent, service was haphazard and on one morning we were ignored for about 20 minutes because the waitress presumed without asking that we were waiting for the rest of our group; when I did get her attention she explained that she was waiting because it would be "awkward" to take a few different orders. Given that we were the only table in the entire restaurant, and there were two girls on, I found that to be an irritating statement, but then, I'm not a morning person and it is generally agreed that I am especially not to be tested when I haven't slept well. We were in a hurry so this was all a bit annoying. The breakfast itself was fine. The brown bread was inedible (heavy, too thick and bitter in flavour), but the rest was ok. Nothing of amazing quality, but a broad selection.
Having recently stayed in a few 3* hotels around the country, I'd say that 4* hotels in general need to be aware that the standards of service in 3* hotels are generally improving so it's important to focus on the details that can't be provided in the chain hotels and the Westwood has good intentions but fell slightly short of the mark for me. Not worth the €60 in taxis spent, I'd probably save my money and stick to a city centre hotel like the Jury's Inn next time.
Ask to be as far from the functions area as possible, and away from the front of the hotel.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Thank you for taking the time to review our property.
I was pleased to read that you found our rooms well laid out and fresh, our bar service efficient and friendly, our bar food of good quality and the beds to be comfortable.
In relation to ventilation in the bathroom I can confirm that all have extraction built in via an extract vent which is activated when the light switch is on - I have scheduled a full review of these on foot of your comments just to double check that all are fully functioning.
In relation to your comments on our WIFI I would advise that we recently switched companies for the provision of this service and I will admit that we have been having some troubles with the coverage. However I am confident these will be fully rectified in the next 10 days. We have been awaiting some IT components in order to fix the issues we are experiencing and these are due beginning of next week.
I am not sure where you got the idea that all tv services must be paid for in the hotel - this is simply not the case and is clearly explained in the Guest Information Directory and on the TV itself. We currently offer 24 TV & Radio Channels without charge including Sky News, BBC News, Russia Today, RTE's, BBC's and even Sky Sports 1,2 & 3 - the €12 charge you refer to is for blockbuster movies etc only.
In relation to the allocation of rooms and your comments in relation to Friday night in particular please be assured that we always try and allocate our bedroom stock as appropriately as possible so as not to impinge on one guests enjoyment over another. That said we are indeed a popular Wedding Venue and one of the attractions of our property is that many of the weddings (as was the case on the Friday night) take the majority of the bedrooms available in the hotel.
I have spoken with the staff in the dining rooms regarding the mix up on Saturday morning which was unfortunate in so far as it delayed you - this was a genuine mistake on their part as the group had dined together on previous occasions but you are correct that this should not have been assumed to be the case on Saturday morning also.
Thank you again for your review.
Dave Kelly MIHI
This response is the subjective opinion of the management representative and not of TripAdvisor LLC