I stayed at this hotel for a wedding that my husband and I went to in September. When we first walked in, the lobbly looked so amazing! So posh and modern looking. They had small booths and tables around for guest to use. A few internet computers which I saw a few kids were taking advantage of. And even a small little kitchenette with snacks and drinks for guests to buy, and a microwave to use.
Our room was spacious and clean, absolutely no complaints about that.
However I do have one complaint. On the Saturday of the wedding I was waiting in the lobby for my ride to the wedding (my husband was part of the bridal party so he left in the limo), and decided to get myself a coffee for the starbucks coffee bar. It didn't look open but I had seen someone behind the counter, so I waited for them to get back. After a few minutes I walked to the front desk (within sight) and asked the lady there if it was open. She said yes and that if I go back and wait someone should come out from the back. After about 5 more minutes I was about to ask again but she was gone from the front desk. No one was around. So I peeked in the back kitchen and immediately a person with a manager badge on asked me sternly "what are you doing, this is for employees only". I swear I still had my two feet on the outside of the doorway. I explained that I was told someone would come out soon to serve me. He said that he could.
I then sat there are the bar waiting for him to find the drink mix instructions, find the correct cup size, ingredients. It was a mess. I'm glad he helped me, but it was the worst drink made, incorrectly at that, and he made me pay full price!
Silly complaint I know, but if your coffee bar is open, have someone standing there!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
7 March 2012
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Thank you for your candid review of your stay. I am pleased that you found your room to be enjoyable. However, I would like to offer my apologies for the service you experienced at the coffee bar . Please know that we value and take all feedback very seriously as it helps us reach our goal of delivering exceptional service. Thanks again for your review.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC