My husband and I went for lunch because of the other reviews. This was a Thursday so I expected to see the place packed as it was supposed to be fabulous. No, it was not packed nor was it anything close to fabulous. My husband started with cream of spinach soup which was ok but served less than Luke warm. he did not send it back as he was hungry. he mentioned it to the waitress and she apologized after saying she had tried some and it seemed hot to her. Mmm, interesting. We both had sandwiches, mine was the Montreal smoked meat with rye bread that was awful and not at all warm (the bread was cold, the meat was warm). My husband's sandwich was the Rueben with a side order of fries. The best part of this meal were the fries. So, our $35.00 lunch, that was driven by the , "Amazing Mtl. Smoked meat" review fell well below our expectations.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
3 weeks ago
To our dear guests that are reading this review,
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We are so sorry that you have to be subjected to such a rant and we apologize on behalf of this customer. This guest seemed to be going through a rather distressful moment yelling and cussing someone on the phone and then hanging up on them. As much as we tried to dote on this guest, I do not think anything we could have done would have been good enough. We all have difficult moments in our lives and we sincerely hope that this moment has come to pass for this otherwise, I am sure, lovely couple. I had asked trip advisor to remove this post so I would not have to make such a public response to maybe a difficult situation our guests were going through. Unfortunately I was told to deal with it. Needless to say, I am not impressed with the way TripAdvisor has handled this situation. I will continue to deal with TripAdvisor to have them remove this post so no-one else need see my response and know of this distressful situation.
Again, with our apologies.
We thank-you for your understanding and look forward to seeing you in the near future,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC