I stayed at the Millennium Knightsbridge for 1 night with my husband and our 5 year old son over half term.
I booked this hotel without looking on Trip Advisor which I never normally do! I was seduced by the club room and the children's concierge "Ask Alfred"
Once booked it dawned on me that I should check out the reviews and I would be lying if I didn't say I was a little concerned.
We decided to extend our trip for an additional night and chose to book the Landmark (separate review on that one!) As I felt it would be a risk staying at the millennium for 2 nights.
Firstly we arrived and check in was fast and friendly, there was a little confusion over whether or not I had pre-booked the children's concierge (which I had) The deal was as per the website, A teddy bear, robe, slippers, tooth brush, and ice cream on arrival. I asked when my son would be getting the ice-cream as they seemed unsure whether anything had been sorted and I was told that they do ice-cream in the summer, the package is now jelly beans. No problem.
The lady on check-in said our room was ready and if there are any problems then to call down.
The room was great. Not a bad size for a london hotel room. Decor nice, clean. The sofa bed had been made into a child bed and all the child concierge items had been laid out. Our son was delighted. In addition to the paid for items they had laid out a green frog bathroom mat, so the floor wasn't slippy when wet for our son.
Within 5 minutes we had a call from reception just checking that everything was OK... nice touch, they had really thought about us. She then said that she had spoken with her supervisor and they were sending ice-cream to the room anyway. Just then the door goes and a butler arrives with ice-cream for our son... even more delighted!
Its those small things that really make a difference. They was obvious care for their guests and I really like that.
We all had a very comfortable sleep.
Check-out again was a breeze... So yes its a 4 star hotel. But its the service that made it feel like a 5 star to us.
Just a few observation points.. the air-con wasnt working properly and the room was quite warm, the childrens toiletries included in the package consisted of a sachet of conditioner..surely a shower wash would of been better?! and the there was a little road noise despite being on the 10th floor.
None of these in anyway ruined our trip... just goes to show that customer service goes a very long way!
Choose a room on a high level and go for the club rooms... great value with a quiet lounge for break...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
23 February 2012
Thank you for your review and I am delighted that our “Ask Alfred” was such a success with your son. Your further comments are taken on board and I...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC