When I booked our twin ensuite room, I spoke on the phone with a very lovely young lady. I had seen the hotel in a guidebook which is usually very reliable, and the price was very good for London. We chose the hotel for the proximity to Victoria Station as we needed to be on the Gatwick Express early in the morning. Neighborhood was lovely (Belgravia) and safe. Short walk (15-20 minutes) to Parliment, London Eye, Westminster.
Our problems started when we got to the front door. There was a sign indicating we were to check in next door at the Collin House.
I went in to the reception area, where a young man told me I would have to wait as there was someone in front of me. Not a problem. However, I stood for quite some time and he did not acknowledge me again (except to introduce his mother when she came in). He was working on the computer, so I assumed he was checking rooms. I finally asked if I was in the right place to check in. He assumed I was wating to use the guest computer, why I'm not sure. After finally completing the check in process, i mentioned I was looking forward to speaking with the woman who had booked my stay. I was then told the reason we were checking in at the Collin House is that they have bought the Ebury House.
We have stayed in London several times, so we are aware of smaller hotels, but this was the worst experience we have had. Beds were terrible, linens scratchy. Entire bathroom was a stall stuck in the corner of the room. You could barely turn around in it. Toilet paper holder broken, so tp sat on shelf behind toilet...almost unreachable. No soap in the sink. No hand towels. Curtains didn't close. Tv didn't work. Air freshener (Glade solid) was empty. Did I mention there was no heat? No way to turn the radiator up/on.
I would not recommend this hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC