There are a few rooms on the first floor, which all have the doors coming out to a tiny corridor, which is unpleasant. The bed seemed new and was comfortable.
We were supposed to stay 3 nights, but when we arrived we found out that we can't connect to their internet service (promised as part of their service). This was after visiting about 7 different locations in Europe and the UK, with never having any problem with our WiFi on 2 different laptops. We told them that having internet is essential for us, and we can't stay if they can't solve the problem. First they blamed our computers, then all computers of people who came from the US (although we told them we did not come from the US, it was just a US accent), and finally they admited that a friend put this system together for them, they don't understand anything in it, and can't afford professional support. We asked to cancel our reservations, but they insisted on charging us the full price of 3 nights, unless they find someone else for the other nights, although we felt they did not supply an essential service they advertise.
Another incident: when we mentioned that one of the drawers is filthy, Sue, the owner, said she knows about it, and it's because last week someone from our country stayed there...
We mentioned these issues to our host at the university, and he said that he heard from other guests he had, that the place is good as long as you don't ask for anything. Any special request or any complaint - gets that kind of reaction.
We will never go there again.
- Also Known As:
- Westbourne Hotel Sheffield
- The Westbourne Hotel