“Fantastic, relaxing, amazing staff, gorgeous spa. Perfect girly weekend.”
(sorry for how long this review is, but we have lots to say!!)
We arrived back from this hotel yesterday after probably the best girly weekend I’ve been to, that was mainly down to the hotel and great staff.
My sister and I had the difficult task of organising a hen do for 20 hens from Durham! We looked at a lot of hotels and were impressed by the photos on their website.
I emailed the hotel a few months back to ask a few questions and a lady called Ellie started to help with my queries. I was probably being fussy and asking lots of questions about what to expect and asking them to put a package together for us which wasn’t the norm, Ellie was fantastic! I was probably very annoying but wanted it to be perfect as it was such an important weekend for the bride to be and all of the hens. Ellie was always polite and couldn’t have been more helpful in organising it with us .It really made our job much easier and us less stressed!
When we got there, all our 20 girls were impressed by the look and feel of the hotel instantly, I’d asked for some interconnecting rooms and for most rooms to be together which they were. Some of the rooms were not ready and we were aware that they wouldn’t be until about 3, we arrived at 11:30am and the lovely girls on reception said we had use of the meeting room for our stay so we could put our stuff in there and use it as we please. This was a lovely touch and was PERFECT for us as we had brought a few bottles of bubbly and some games to play, the meeting room was ideal for this. We dumped our stuff in there, and the hotel had already put all of our lovely comfy robes and slippers in there waiting for us, again, something small but really made a big difference and was a lovely touch.
We all got changed in the spa changing rooms (enough room for us all!) and headed by the pool Jacuzzi which were both absolutely gorgeous.
A few of us had treatments throughout the day which were amazing, the spa staff really helped us to fit things in with our day. The prices are not bad at all for the treatments and it’s a really relaxing spa.
We had arranged to have a light lunch prepared, in advance (though our lovely Ellie) which again wasn’t straight forward as we had asked for them to prepare us with enough chips and sarnies for the 20 of us and asked if we could have this on the Pool terrace, this wasn’t a problem for them and the amount of sarnies and other little nibbles was lovely. The pool terrace is fantastic and they even saved our drinks reception until then too so we could all enjoy a glass of wine each with lunch.
By the time we had finished our lunch most rooms were ready and so then to the rooms, all were very spacious and clean. The bathrooms were very nice with a separate bath and shower which was lovely and very comfy beds.
We had a SLIGHT drama on the afternoon where the limo party bus which we had organised let us down for the night, Louise and Kate on reception were really sympathetic and must have tried to call every limo bus company within a two hour radius to try and help us out! They really calmed us down and reassured us and came up with lots of other ideas for the night instead. We ended up just getting taxis into Leeds but the day was THAT perfect at the hotel, no one even noticed what our transport was!
Every time I walked past reception one of the girls asked if everything was ok or if we needed anything. And we knew they meant it and would do anything to help us enjoy our stay.
A few of us even went back to our meeting room when we got in from Leeds at about 3am... ended up making friends with a bride and groom who had their reception there, drank til about 6am HA. Then we were up at 8am for the LUSH breakfast and a dip in the gorgeous pool to make us feel better (didnt work, but thats not a reflection on the pool, more on the amount of hen fun we had the night before!)
I can't give this hotel enough praise. From start to finish it made out weekend what it was. All 20 hens were impressed!
We are going back for the girls night in package soon which sounds great.
I've stayed in hotels all over and I’m away all the time, many different chains and areas. This, is up there with the best, and probably the favourite one of all.
Special mentions for Ellie (reservations) Louise and Kate (reception) and Caroline (spa) you really made our weekend perfect and we can’t thank you enough!
Can't wait to see you all again :-)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
24 May 2012
Thank you for your review – I think this is the longest one we have had yet! I was extremley pleased to hear that we were able to meet and accommodate all of your requests and requirements from beginning to end and more importantly enjoyed yourselfs at the same time. Glad the service and hotel was to your liking. Hope you all enjoyed your night out in Leeds and there wasn’t too many delicate heads the following morning! We are always more than happy to help and assist in any way to make your stay with as comfortable as possible.
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I also hear you are returning in August on the ‘Girls night in package’ we look forward to welcoming you back again.
Gordon Jackson - General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC