I stayed here for 3 nights recently.
The location of this hotel is wonderful. There are two golf courses around the property. I am not a golfer but can appreciate a good, open, flowing course. Letham Grange is a few miles outside of Arbroath. It has a bus service into the town.
My group of 5 men were located in two different areas. Three of my colleagues were in the main house. I cannot comment on their facilities. I, together with one other colleague, was placed in the "Fairways accommodation". This is located some 300 yds from the main building. There is parking in front of the accommodation.
My room was spacious. It looked out over the 18th Tee on one of the courses. The room has much potential. On the positive side, the kettle worked well and the coffee/tea supplies were fine. My bed was really comfortable. When I could get to sleep I slept very well.
However, work is required if the room isto get as good as it could be. Points of concern are;
poor condition paintwork,
ineffective blinds/curtains as regards darkening the room,
squeaky bathroom fan,
shower curtain rail coming away,
half filled bathroom condiments - were these merely refilled to a low level or not finished by the last resident ?
Further my room was not serviced at any time and one of the blinds was damp throughout my visit. Finally, the walls in the Fairways accommodation are very thin. The men in the next room were discussing something at 4am on the first night of my stay. They were not shouting but I could have written every word they spoke had I been fast enough. On the following two mornings I awoke to the sonorous rumble of snoring from the next room.
In summary, the Fairways accommodation needs some attention, both on a day to day basis and, more fundamentally, they need to be redecorated (new windows ?) soon.
Having walked the short distance from the accommodation to the main building, during which the lovely appearance of the building and the excellent surroundings are so obvious to all comers, I went to dinner. The catering staff are all young. Some are more trained and experienced than others. I will address each of our three evenings separately:
The first dinner was excellent for me. I had the chicken on a bed of wild mushroom risotto. It was delightful. Two colleagues ordered steak. One asked for rare and the other medium rare. Both arrived well done. Not good ! Starters and desserts were excellent. Service was slow but that is the fault of the management since there were two waitresses and a barman to attend to several large groups and a significant number of other guests too.
On each of the three evenings I was there there was no member of hotel staff present other than the very limited catering staff on duty. Who would have co-ordinated the response to a fire alarm for instance ?
Breakfast was, like the previous dinner, and consistently each morning, slow. One waitress for much of the serving period with a steady flow and, I assume limited chef staf, is not a suffient supply of stafff. Some staff training is always worth considering but simply training an insufficient number of staff to carry out the required work will only improve the impression that the staff give as they remain alarmingly slow.
Dinner on the second evening was, as for the first evening, delicious. However, there was the same, very limited number of staff and very slow production of food from the kitchen. Too slow once again.
It became apparent on the second evening that there was a problem with stock in the kitchen. Stock as in food to cook. For a venue catering for groups of golfers this fact is virtually unforgivable.
I state the lack of stock as a fact because on my last evening I and two colleagues arrived late for dinner - 9pm - to be told that we could have 3 steaks or nothing. The waitress advised us of this fact in a very pleasant manner. However to be told that, at 9pm, they had nothing else is a worry. This time the steaks came as ordered. Far better. However, the fact remains that the number of staff was insufficient. Where was the hotel receptionist/manager ?
The decorative state of the main building, as far as I saw it, was far better than the Fairways accommodation I addressed earlier. There is a lovely conservatory. The views from the restaurant are great.
I have learnt that the hotel has suffered many problems in recent years. The potential is there for a truly stellar hotel. For that to happen the staff need to be better trained. The buildings need to be better maintained. The catering staff need to be more numerous and the Management need to be on site and available 24 hours per day.
Letham Grange can only go up. I hope it does because the staff I met are all capable and committed but they will not stay !
Would I go back again ? Yes but with concerns.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC