I booked the room a week in advance confirmed the booking
read the followingresponse to,
I have had to cancel the booking because of the difficulty in travel to London from the United States due to the elevated threat level.
Given the circumstances and the fact that I plan to reschedule my trip I hardly think this is a fair treatment of a potential return customer. I would like to have my Cancellation charge refunded.
I am planning to re book over the winter holiday between December 18th through January 1st 2007 for 2+ days in Scotland. Corstorphine House Hotel will not be on my list if I don't receive a refund.
Corstorphine House Hotel
> Booking reference XXXXX73537
> Customer name R C
> Check-in Sunday, August 20, 2006
> Check-out Tuesday, August 22, 2006 Total cost £238.0
> Cancellation policy
> Cancellation policies vary from hotel to hotel and vary during fair and exhibition periods. Please read the hotel policy, below, to confirm whether your credit card will be charged a cancellation fee or a non-refundable deposit. In the event of a no show or a cancellation with less than 31 day notice prior to the date of arrival, an amount equivalent to 100% of the total booking value will be charged.
> Is there a cancellation charge if I cancel now?
> A cancellation charge applies because the required notice has not been given
> How is the cancellation charge calculated?
> The cancellation fee is 100% of the total booking price
> Cancellation charge if cancelled now £238.00
> Refund if cancelled now £0.00
Given that I booked within the 31 day notice period I could hardly meet the terms of the cancelation policy.
Traveler beware if you should book rooms at Corstorphine House and have elevated threat levels delay or affect your travel plans. They should refund their prospective guests booking fees .
This policy leaves a bad taste and a lasting impression of Scottish Hospitality.
- Also Known As:
- Corstorphine House Edinburgh, Scotland
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