My partner and I have always dreamed of running a hotel.
After staying at Tigerlily, there are some things that we have learned...
- A restaurant is a restaurant. The food here is divine. But I'd rather have bad food and be able to hear what my partner is saying, than have to lean over the table to hear what my partner is saying over the thumping techno music. Decide whether you're a trendy cocktail bar or a restaurant.
- Designers are good at designing, not hotel designing. Yes, suede covers for your chairs look wonderful... for a while. Then, after a few months, when your guests sit down for breakfast, all they can see is last night's carnage of spilt drinks, and for all we know, bodily fluids, sprayed about the seatcovers. Washable covers are key!
- And on the same point, the first thing we noticed on walking into our room, was a beige rug, horribly stained and foot-marked. Yes, it complimented the wallpaper, but detracted badly from the overall impression of the room.
- Walk-in showers are a wonder of the modern age.... yet, minimal lighting does not serve to cover up the horrendous accumulation of mould and fungus in the grout.
- Bass drivers work beautifully for your trendy cocktail bar. And at £8-9 per cocktail, that's a good idea. Not so good though, if you happen to have a room on the 1st floor, as we were in room 3, where the cleverly-mounted ceiling speakers vibrated bass drums through our room until at least midnight.
- Abstract electronica is not a good backgroung music for breakfast. I thought the couple next to us had really bad flatulence.
- If I order a continental breakfast, and an omlette, that should not take 25 minutes to arrive.
- And if I order continental, and you bring me lots of marmalade, jam, and cheese, I would like more than two slices of toast.
- Parking is key. I was told that I could park in Castle Terrace. Oooh, great. It was 1 mile away, and it cost me... wait for it.. £26. Yes, you heard correctly, £26 for 24 hours parking. There are many other hotels that have deals with NCP for £12 for 24 hours, this should be sorted out ASAP.
All in all, this was a beautiful hotel, some time ago. The service we received from the staff was exceptional; they all tried their best to make us feel welcome, and I commend them for that.( In particular, the reception staff, the duty mananger, and the polite Australian guy who works the lift..) But I feel that such good staff are wasted on a hotel that can't decide whether it's customers are wealthy Ruperts and Henrys in the cocktail bar, or the guests sleeping in their rooms.
Move with the times, or just be a trendy bar...
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC