Arriving from Dublin Airport is straightforward - just go to Zone 14 and wait for the courtesy bus for the Crowne Plaza. This will drop you right next door to the Holiday Inn Express (30 seconds walk). The bus runs every 30 minutes.
Check-in was understaffed - one receptionist dealing with almost a dozen people - and having to manage the adjacent bar (people didn't get served), answer 'phone calls, process payments etc. A 5 minute check-in took almost 20 minutes. If you smiled and said hello then the staff would smile and answer back, but generally the hotel lacked the friendly atmosphere created by staff next door at the Plaza.
The room was very clean, the bed was very comfortable, although some may find them too soft for their liking. The bathroom was spotless, with 110/240 volt shaver points and dispenser soap and shower gel. Also, there was tea and coffee-making facilities in the room and a desk and TV. Generally, it was quiet at night, with some noise from other rooms and floors, and during the day, the aircraft fly directly overhead, so no lay-ins!
The 'hot breakfast' was luke warm and consisted of powdery scrambled egg, sausage, beans and toast - no bacon, mushrooms etc., so quite limited. There were other items such as cereal, pastries and yoghurts. There are vending machines with soft drinks and crisps/chocolate....all around 1.50 Euro each. If you want food, a better range is offered at the Plaza, although it is pricier. Someone mentioned two eateries at the bottom of the road - a Chinese and Italian. I'm sure they'd be be cheaper but can't vouch for the quality.
The hotel has paid internet:- two PCs @ 6 Euros/hr.
Upon check-in, I was told my room was fully paid but when I checked out, I was told I had to pay a balance. This led to delay but fortunately I had the credit card to pay it, otherwise this would have been an extra hassle sorting the repayment via the company.
I was only here for a couple of days so the HEI was a good place to stay:- affordable, clean rooms with adequate food, but if I was staying longer, I would have chosen the Plaza....much friendlier, more organised, better service. So that's my advice, stay at the HEI if it's a quick visit, but think twice if not.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
9 April 2012
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Thank you very much for taking the time to review our hotel and for your generally positive feedback. I was however sorry to read that your arrival and breakfast experience did not live up to your expectations.
Unfortunately, we were indeed left short staffed on reception recently and I am very sorry that this has affected your stay. We are however recruiting new staff for our Front Desk team to enable us to improve on our customer service on reception and to reduce waiting times.
The choice of items on the free breakfast buffet is outlined in the Holiday Inn brand standards manual to ensure consistency of offers in all hotels of the Holiday Inn Express brand in the UK and Ireland. Our breakfast service team is required to regularly measure the temperature of the hot food items to ensure they are kept at or above a safe temperature and is happy to replace any item if requested.
We also offer free WiFi and broadband internet access in all public areas and guest rooms. I apologize that this has not been made clear to you at the time. The pay-per use PC’s in our business centre were provided as additional internet access points for guests who do not travel with internet enabled devices. They can also be used for printing and feature MSOffice software for working on word or excel documents.
It would be great if we were able to welcome you back to our hotel in the near future. If you would like to discuss any aspects of your stay further, please do not hesitate to contact me directly on email@example.com.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC