My family and I chose to stay at this hotel as we were attending a wedding there.
The rooms are very nice but I found the bathroom glass sliding door extremely dangerous when you have a young child with you,that is just an accident waiting to happen.
I ordered breakfast in the room on 1 or 2 occasions and was shocked to find out that i was being charged 26 Euros for a few croissants and a pot of coffee, the room service attendant at the hotel actually told us to go downstairs and have breakfast, where at least your paying for a full variety.
The room service staff were very nice, I was greeted on the telephone by name, which gave it a very nice personal touch.
My main complaint is that on my final night, i ordered milk for my baby from Room Service, only to be served MILK, WHICH HAD GONE OFF AND WAS OUT OF DATE, according to the hotel, they use pasteurised milk and not fresh milk, personally, i dont know the difference...i reported this to a front office manager, who seemed far from interested and didnt even respond with an apology and was too fast to refer me to the Food and Beverage manager. This manager, (Mr Lentoni), was a bit more sympathetic to my needs and took a little more interest in my son's welfare and quickly arranged for a doctor.
After returning back to my room, a female from Human resources called and had the cheek to say that I would have to cover the cost of the call out for the doctor. I obviously disagreed and was put through to Mr Lentoni again after being put on hold for long intervals three times. In the end they agreed to cover the costs, but i had to folk out the medication expenses myself.
A truly disappointting end to a nice stay, being a hotelier myself, I am truly saddened by this hotel not being sympathetic to my needs, more importantly, my child's welfare.
- Also Known As:
- Marriott Hotel Munich
- Marriott Hotel Munchen
- Marriott Munich
- Munich Marriott
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