I have given two stars to this hotel but I think I am being very generous.
First of all, note this hotel is advertised as 5 stars Grand Luxe. Considering service standards and facilities, this hotel should be given 3+ stars at the most.
On my arrival hotel was under reparation. Service is literally at 3 stars standards or lower: only one person in reception (quite impolite) plus one bellboy (even worst: from 2nd day of my stay the bellboy was in sick-leave). I had been promised a garage but once there they told me the garage was available but access was too narrow for anything bigger than a medium-sized car. Since there was no other parking alternative I left the car to the bellboy to park in the garage but the day after I found the front of my car scratched.
Cleanliness-wise, I regret not to be able to say anything positive neither: on my arrival I found a smelly shock a previous customer had left behind, and overall cleanliness was poor. Besides since the room was generally quite wear-off, overall feeling was unpleasant wrt cleanliness (e.g. bathtub looked dirty since it was scratched in different places which left you doubting whether this was dirt or a defect).
Service at the restaurant was as frustrating as the rest. Ages till get served, quite impolite personnel, not to mention a limited menu.
Rooms are wear-off although quite ample. Unfortunately walls seemed to be very thin since I could hear almost everything from rooms beside mine and had to suffer during all my stay a very noisy family with children hosted nearby.
Bar at the pool is service-wise as the rest of the hotel, and variety and quality wise even worst.
Pool area is very crowded and you better go early in the morning to grab a seat or you'll not find a spot near the pool if you wait until you're done with your breakfast.
Pool is so crowded for two reasons: 1) pool and surrounding area is small, 2) the beach is simply terrible: a 3 mts strip of black powder with stones. Warning: never go into the water without proper shoes or your feet will be damaged.
On the plus side I can just barely mention the spa: quite big and well served. Do not expect though complementary bath clothes (caps, shoes, swimsuits, etc) or price included in your room rate.
In summary, I consider offensive (to say the least) to tag this hotel as 5 stars GL. It is a 3 stars + at the most.
I will never return here again and recommend you to look for alternatives nearby. Mark my words or you'll be dissapointed (specially if you are really looking for a luxury hotel: simply just do not go to this hotel or you'll regret it). The Kempinsky is just a few kms away and should be a much better option.
Avoid this hotel at all costs if you are accustomed to expect 4 or more stars standards from an esta...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 May 2012
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Thank you for taking the time to share your experience at Elba Estepona & Thalasso Spa. We are sorry to hear that your stay with us did not meet your expectations.
At Elba Hotels we strive to provide a unique experience to each client, therefore your opinion is very important to us. We have taken all appropriate measures to address the inconveniences you encountered.
Again, thank you for sharing your impressions; it gives us the opportunity to improve and offer you better service on your next visit.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC