“The best thing I can say is it's clean: I wouldn't stay here unless there is nothing left in Central Palma”
Reception was good when we checked in, the guy was friendly and helpful. The room was very clean and the bathroom well equipped but the decor in the room is soul crushingly dated: brown furniture, plastic backed curtains, yellowing walls. They provide clean white sheets and brown wool blankets and 1 pillow per person, but did deliver more pillows to the room when we requested them. We had a 7th floor room, but the road noise was still very loud and we were awoken by talking on the street and traffic sounds throughout the night: earplugs shut this out. The bar is next to reception and doesn't serve hotel guests at the weekend, but does serve friends of the owner. The evening receptionist was very rude when we queried if we could also have some drinks. Breakfast was fairly good: pastries were good quality, coffee was good and a choice of bread, cheese, cold meats, yoghurts, cereals and mixed tinned fruit. Overall I would say that it's fine if there's nothing else left in central Palma for your budget, it's clean and fairly central but I wouldn't stay here if there were similarly priced alternatives
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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First of all we would like to thank you for your comments, which help us improve our establishment and our quality of service day by day. We are very sorry about the noise which disturbed your sleep – we are currently working on a refurbishment plan which will solve this problem, and also includes a totally renewed design of the room.
Regarding the incident in the bar, please accept our most sincere apologies for the inconvenience – indeed, our bar is usually closed over the weekend, but we still try to fulfil our customer’s requests when possible. In this case we were obviously not able to manage the situation in an appropriate way, and we assure you that we will do our best to avoid this happening again in the future. We hope we can welcome you again in our Hotel in the future, and make your stay more comfortable and enjoyable.
With our best regards,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC