We enjoyed our stay, as the second part of a two week holiday shared between Lanzarote and Tenerife, with the following points to consider:
1. After a week of Lanzagrotty and its bleak, black landscape, it was a relief to see green, fertile land again. The surprise was the steepness and height of the inland mountains: the description 'Madeira' comes to mind. The hotel is located in a quiet, residential area fifteen minutes by regular shuttlebus from a destination upmarket shopping mall in the Port of Cruz that it overlooks. Be careful when using the bus, because the queues can exceed the number of seats, and no standing is allowed, especially when leaving early. Neither is the service as punctual as could be expected, and we and others were stranded at times . Taxis are a cheap alternative.
2. As is usual with tours organised by operators represented at the hotel, prices are on the high side, and there are plenty of under-used car hire firms operating (one is just outside the hotel), for more flexibility.
3. I found the front desk staff irritating at times, with one particular female totally ignoring me, and carrying on with her phone call to another client, making no attempt to politely cut it short. She even avoided eye contact with me, which was a big black mark in my books. Why is it that staff at this hotel chain seem to busy themselves in front of computer screens or on the phone, at the expense of customers standing there? It is a ploy that I often see with salesfolk, to put prospective clients on the backfoot and I DO not like it!
4. Our room was at the side of the hotel, facing what seemed to be a landslide but others believed to be a rubbish dump, with no mention of this by the hotel. Beyond this eyesore was a derelict site, the walls of which were covered with juvenile graffiti. Yuk!
5. I liked the clever use of mirrors in the general toilets, which gave the impression of being in a long chorus line. I even tried to perform high kicks on one occasion, after too many drinks, and splashed my trousers.
6. Congratulations to the hotel on maintaining a reasonable level of peace in the restaurant, so that guests can enjoy their food without waiters throwing plates and cutlery around, but I still wish that they could behave with more consideration. Like its sister hotel in Lanzarote, this is a big problem that needs a cure.
7. The food was good because there were plenty of alternative dishes available, but the quality was lower than in Lanzarote and got worse as the week wore on. Once again, the grilled offerings were regularly over-cooked, with thinly sliced chicken fillets proving suitable for putting on the soles of shoes. There was one grill chef, who seemed to be French and garrulous, who could not talk and cook simultaneously; he would regularly fail to put sufficient food of specific types on the cooking surface, and would then ask optimistically for ' a few minutes' before resuming his conversations with other guests. Often, he would get distracted to serve others with pancakes and the like. I got the feeling that he had been kicked out of the kitchen for being a nuisance. More than once I gave up waiting and moved on to satisfy my hunger elsewhere.
8. The room was fine, except for the view. We even had two proper glasses in the bathroom instead of plastic ones! We had several problems with the door, because the card would be rejected a few times before the door light turned green. During the holiday, the hotel changed the card settings, preventing us and others from using our cards altogether. My door had obviously had a good kicking at some stage, since the lock plate was really loose. We were told that the change was for 'security' reasons, which is worrying if theft is widespread, as that implies. My advice would be to have a pee before going to your room, if you need one, otherwise wear incontinence pants. One other thing: the room fridge can be hired for a few Euros, and the shelf above used for storing valuables, under lock and key. The price this chain of hotels expects to charge to hire a safe is over the top, if security is that much of a problem.
9, We took our excursions using the regular, inexpensive public buses, but found the twisting, high roads to be hair-raising at speed and I started twitching after a while. A few paid excursions would have been on better roads, but a hire car soon pays for itself (petrol is much cheaper in the Canaries).
- Also Known As:
- Playacanaria Hotel Puerto De La Cruz
- Hotel Playacanaria
- Playacanaria Hotel
- Playacanaria Spa Hotel Puerto De La Cruz, Tenerife
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity, Olotels, Priceline and Otel so you can book your Playacanaria Spa Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.