I think this hotel suffers from over expectations. Everyone, including me, started off benchmarking this hotel based on the Sheraton brand, and as a 4 star hotel. But, I redeemed award points very cheaply - it required less than 1/4 of the award points required for another Sheraton in Rome; it was even 1/2 of the points required to redeem a 4 star Sheraton chain award stay in a minor city in Malaysia. If I benchmark it at 1/4 of a major Sheraton hotel, and start comparing it to chains like Best Western, it doesn't look too bad But, the hotel does pretend to be a "proper" Four Points Sheraton, i.e. a 4 star hotel, so my review is based on that professed benchmark.
First of all, the hotel is WAY out of town. It only works if you use the metro (EUR Fermi station) and the bus service from there to the hotel. Done that way, it is not too bad. If you use a taxi, your return taxi fare to Rome will easily exceed the hotel room cost, and you would have, in effect, committed hara-kiri by choosing this location . That said, be aware that EUR Fermi has two entrances; the main (northbound metro) entrance and bus station is on the lower road level; the shuttle instructions the hotel sends you is misleading and I ended up waiting in vain at the wrong entrance/bus stop when I arrived from Rome Termini and exited on the southbound metro exit. Next, they don't tell you but they will charge you for the shuttle upon check-out. If you have a season pass or Roma Pass and are entitled to unlimited bus rides, DO NOT take the shuttle. Take the more frequent and very pleasant bus instead. The driver (these out of town services servicing the "ordinary" people living in the sub-urbs, are truly decent and excellent) will very kindly let you know when he arrives at the bus stop in front of the hotel (travel to EUR Fermi metro is via a bus stop at the back of the hotel). Really, there is very little reason to wait for the limited (mornings and evenings only) and costlier, shuttle.
The hotel is really a 2 star hotel, understaffed at check-in. It doesn't even have a doorman on duty. You will wait a while (it took 10 mintes for me although there were only 2 people ahead of me) to be attended although the reception staff do work very hard. Two or 3 of them need to attend to the phone, guests, staff etc etc. They multi-task, attedning up to 2 phones at once and seem very worn down but are reasonably pleasant. I pity them. I received an upgraded "junior suite" near the lobby (which means there is free wi-fi from the lobby area as opposed tp paid internet in rooms) as an SPG Gold member .
But the room (despite being large) is sad. The TV is a very small, very old, CRT one (the attached photo shows a service interruption). There is no tea/coffee making facility - truly surprsing as this is a "suite"!.
In conclusion, I would still stay at this hotel for these reasons:
(1) It is cheap
(2) so long as you know how to take advantge of local transport, the distance doesn't matter
(3) I like the nicer "ordinary" people in the sub-urbs, (very different from the ultra chic crowd at downtown hotels) and it is a less touristy area.
(4) If benchmarked as 2 star hotel (that is the price you pay), it is okay.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC