The Danieli is of course stunning to look at and very luxurious. Very expensive yes but we knew that and so not surprised to pay for example 28 Euros to have a piece of fruit delivered to your room. Bedrooms were lovely and the bathroom was wonderful. View from the roof top dining area is fantastic and to arrive from the airport in a private water taxi believe me is how to do it in style. However the hotel now part of a chain appears to be living on past glories in that the dead hand of bean counters have been allowed to influence. For example the toilet paper is cheap and nasty and we had to cook our own toast for breakfast. We (as Brits) asked why a five star hotel can not offer tea facilities in ones bedroom. We were told its for health and safety reasons which does not fit in at all with the electric hair dryer that is supplied.
As mentioned in other forums, the reception staff are slow and seem to spend ages staring into their monitors with little happening. One of them mumbled something about a slow system which I do not accept and found irritating. Fans of the TV series Little Britain will understand the expression “The computer says No” The concierge staff were helpful and worth asking for advice on Venice.
My wife and I got the impression that the hotel once would have been a place of fantastic service and where nothing is too much trouble but now not quite there any more. Our trip was to celebrate our wedding anniversary and I wanted to surprise my wife with some flowers from the hotel to her in our bedroom. Could I organise that?....could I not. Despite emails from both myself and my agent Thomas Cook nothing happened. So I rang twice from the UK and was told to expect a email that will enable the flowers. The email arrived but nothing on it helped me arrange my little surprise so it never happened.
Venice itself is lovely. Not a car in sight and the various water craft weaving their way past each other is great fun. The vaporetti's (water buses) offered all day tickets and once you have elbowed your way to the back is a great way of watching the city glide past you.
The shops were as in most tourist towns, full of tat and so overpriced that one just did not bother to go in. Eating out is as you would expect expensive and variable. We had two lovely meals in our four day stay, the rest were indifferent and the Italians in Venice have no idea how to do a side salad.
The way to see Venice is not to try and see all the usual attractions as you will just get crushed by the crowds but just to wander off into the side streets and just see what happens.
Back to the Danieli. Its a lovely hotel, staff generally are helpful but not really a five star as I had hoped.
Our room did not face the front. OK we had no views but it was deliciously quite and a good nights s...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC