While this hotel may technically have the facilities for a 5 star rating, in actuality this is a 3 star plus hotel. There is no lobby, no doorman, the restaurant and bar are not staffed and literally never open, except that a very nice buffet breakfast is served in that space. We were made to wait until the clock struck 3, the official check-in time, despite the fact that the room was ready earlier. Fine, but not 5 star service. In fact, the only service at the hotel is provided by the surly clerks at the front desk, who seem put out by the simplest request. Both evenings of our stay we returned to the hotel after dinner and nobody was minding the store at all. We were told that no laundry service was available during our two night stay because of a holiday. When I complained, magically they provided laundry service (although one shirt was returned with a ripped cuff). So why did they say "no" originally? The heated towel bar in the bathroom was not hooked up to electricity. They have no washcloths. At our departure, we asked for the clerk to call us a cab while we went to the room to collect our bags. When we came back down, she had not called. Their procedure, we were told, was not to call until the guests are downstairs waiting. We waited an additional 15 minutes for a cab to arrive and were late getting to the airport. If this was listed as a 3 star plus hotel, I would give it a better review. But 5 star? I think not.
- Also Known As:
- Golden Hotel Florence
- Official Description (provided by the hotel):
- The newest boutique hotel settled in the heart of Florence at the side of the historic Palazzo Strozzi, suggests a new vision of luxury: a wonderful spa and a very joyful Health and Beauty center, Heavenly beds and the latest hospitality technology. Benefits of traditions plus the modern world solutions.The Golden Tower maintains luxury habits exploiting new service standards. ... more less
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