I've just returned from LPC from a two week Easter trip with my boyfriend. We had a wonderful stay.
1. The staff at reception and those looking after you in your rooms are amazing. Nothing is too much trouble, they will book any activity you wish (ski passes, heli-skiing, cinema tickets, lunches in the mountain huts etc), they are wonderfully polite and charming and they always have a smile on their face. A real credit to the hotel and I cannot speak highly enough of them.
2. The rooms are brand new (practically) with great ameneties (TV, mini-bar with free soft drinks refilled daily which is a nice touch, wonderful bathroom) and incredibly clean and comfortable.
3. Location - in the event that you want to be in the centre of town, you couldn't be better placed here. Right next door to the cinema, most of the resataurants and the shops. Near the train station and with a ski bus stop at the end of the road.
4. The spa - is amazing: indoor and outdoor heated pools, wonderful spa area with various saunas, steam rooms, showers, plunge pools etc. As other reviewers have mentioned, it is the Mont Cervin Palace's spa, linked by a short underground walkway. Very convenient.
5. "Dine Around" - if you take the half board option, you have the choice of about 13 bars and restaurants to eat with in the resort, including a Japanese, Italian and Thai. The Japanese and Thai were both excellent (we didn't eat in the Italian in the end) and well worth trying. I would certainly recommend this option.
Minuses: there are not many, but I should mention the handful of negatives we encountered:
1. Location if you want to be close to the slopes. The hotel is not ski-in, ski-out (nor does it promise to be). This is perhaps more of a problem with Zermatt as a resort than this hotel in particular. The lifts/trains to get you from the village to the top of the slopes are long... really long. By the time that you have walked to the ski bus stop, waited for the bus, got off the bus at the other end, waited for the train/cable car and gone up the lifts, it may well be an hour (depending on where you are trying to go) between putting on your boots in the boot room and actually skiing. As mentioned, this hotel is near to the train up the mountain and the ski bus so it is one of the better located hotels in the village, but if getting onto the slopes easily is important to you, think very carefully about your location in Zermatt - especially if you're going in Springtime when you want to be going higher up to ski. We are primarily skiers with apres ski coming in very definitely second, so it was a problem for us that it took as long as it did.
2. The ski shop - "Julen sport". I'm not sure if this is the hotel's own ski shop or one that is simply connected to it (it is connected to the hotel bootroom by sliding doors and guests get 10% off) so the criticism may be a little unfair but both my boyfriend and I felt that the service left a lot to be desired. I am a pretty good skier and knew the skis that I wanted. The shop had several pairs available but I had to lobby quite hard to manage to hire a pair, notwithstanding that we were paying for the top band of skis (which included the ones I wanted to hire). THe ski shop assistant seemed to be of the view that I shouldn't be hiring off piste skis at all. Also, the boots that I was given the first time round were pretty lousy. I was a bit fed up with debating the hire kit with the person looking after my boyfriend and I on Day 1 so I simply went with the lousy (ie old, worn out etc) boots and went back to speak to another assistant first thing on Day 2 to exchange. Finally, nearing the end of my trip, my boyfriend wanted to swap his skis for skis like mine and I wanted longer ones to take on a heli-skiing tour. We were disappointed when the assistant initially proposed giving my skis (which had been skied on for the last 10 days and were in dire need of a service) to my boyfriend rather than getting him a pair of newly serviced skiis. All in all, given that we were paying for the top band of skis (which includes the ability to swap between pairs as you wish), we both felt that the assistants were trying to pull the wool over our eyes most of the time.
3. Capri restaurant - this is the (small) restaurant serving hotel guests breakfast each day. The selection of food on offer is good, however, the restaurant is small (cannot be more than around 15 covers) with the result that if there are large groups there, they certainly make their presence felt! The restaurant offers dinner as well and is supposed to be highly rated. I'm afraid that we were not very impressed. The food was ok (but not as good as we had expected - indeed, the food in the usual half-board restaurant we found was better). However, we were disappointed to find that there was a party of 10 in the restaurant with 3 very young and very loud children (this was the case notwithstanding that we sat down at 8:30). We asked the maitre d' if he could speak to them (they were being very disruptive) but he wouldn't. We were a little put out as we were hotel guests and hadn't seen the party before so we assume that they were not. Only at about 10pm when one of the children literally started dancing around the restaurant and singing loudly did the maitre d' accede to our request and have a word with them. We were put off with the experience as would not, I'm afraid, recommend the restaurant to other guests. We had heard another couple complaining about something similar at breakfast earlier in the week so plainly we aren't the only people that felt this way.
4. Finally, a little irksome that the hotel's default half-board restaurant charges £4 per jug of iced (ie tap!) water which we found odd. This is the case even if you are also drinking wine and other soft drinks (which we were).
All in all, I would recommend the hotel very highly - the pluses certainly outweigh the minuses (but there are some minuses which is why I don't think I can give it the full 5 points unfortunately).
Choose rooms with a view of the Matterhorn. Also - the higher the better, third floor upwards.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC