“Average Best Western by U.S. standards”
I want to start off by stating that the staff here were extremely nice, helpful, and friendly. They procured a taxi for us to go to the airport, gave us helpful hints about places to eat, and let us print advance tickets to museums. We stayed in a triple, where as indicated in a previous review, the third bed did come out of the wall! The bathroom was large, as was the shower, although the water pressure was poor. It was quite dark in the room, but there were plenty of outlets (something that seemed to lack in some of the other places where we stayed) and enough space to fit our big suitcases. Also, they had electrical adaptors we could borrow, and an average hairdryer in the bathroom. We stayed on the first floor (which is really the second floor), and we had no problems with noise issues. It probably helped that the hotel was just expensive enough to deter partiers, but not so expensive that you could be near Dam Square. The breakfast was below average European style, with cold cuts, bread, cereal, some fruit, coffee, and orange juice - it gets the job done, but if you want taste, you need to go elsewhere. The location was very convenient - in an alley, squeezed between Dam Square and the main road leading down from the train station. We arrived Friday evening, so it was super crazy on the main road - it took us about 15 minutes to walk to the hotel while lugging our huge suitcases and looking for the road signs (which are located high on the sides of buildings). Overall, we were happy to stay there for the location, but you should definitely liken it to a Best Western in the U.S., which usually rates at a 1-2 star level.
A couple of other points: we saw a sign indicating that the elevator is being worked on from December 5th through Christmas (I think), so you may want to call/e-mail to see if it's working again. Also, it's a $45 flat fee to take a taxi to the airport (which takes about 1/2 hour), but you could take the train for a lot cheaper (which takes about 1 hour); however, after coming from the train, we just didn't feel like lugging our suitcases back to the train station, looking at the schedules, buying the train ticket, getting to the right platform, and getting off at the right stop (which is actually the next stop on a Thalys train, but could be a different stop on a local train - which again, you would have to figure out). The charge was worth it to take a taxi for us, and he came to the door. Also, if you need to pay with a credit card, make sure you ensure that your taxi driver will accept it when you book the taxi.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC