“Very Disappointing. The English are treated like 2nd class guests”
My husband and I were very excited about our 2 week stay here, as it was highly recommended by both our travel agent and the previous reviewers on Trip Advisor.
All I can say is that there has been some major changes in the past year at this Hotel (and this is the opinion of our Kosmar Rep!). There have been some major staff changes and the result is some very poor customer service.
My Husband and I were put in room 104, which we discovered is in the 'old block'. The room stank of damp, which we traced to a rotten cupboard under the sink. In the rotten cupbaord we found all the 'self-catering' utensils for our stay: a rotten chopping board, one fork, no knives, a small milk pan and a frying pan. We had to eat out every day because it was impossible to cook anything on the 2-ring camping stove that constituted our cooking facilities.
There was no plug for the bath (which we discovered was because previous guests forgot to turn the taps off).
We spoke to some other guests who were staying in the 'new block' and they showed us their rooms, which were actually a lot better and more like the photographs on their website. When we asked the manager if we could be moved to one of these rooms, we were told that we couldn't as these were for the German and Scandanavian guests who pay more for their holiday.
We said we were willing to pay more but they still refused to move us! As you can amagine we were bloody furious!
After a week the drains started to stink, and some other guests and ourselves complained and nothing was done, so we couldn't even sit out on our terrace.
Our Kosmar Rep tried her best , but because the company is being taken over at the moment by XL Airways, she wasn't getting paid and so seemed (understandably so) to not give us her full attention.
And Finally, the manager feels it is perfectly OK to come into your room any time he feels like it. He came in to ours when we were out one night to replace a glass table top, and moved our belongings around. When we came back and discovered this he was very indignant. As he put it "It is my hotel and i can do as i please".
Now Don't get me wrong, we made the best of it. The pool area is wonderful and the rooms are cleaned every day by some lovely ladies. There isn't much around, but if you hire a car you can go to some nice resorts in the area. like Platanias and Agios Marina.
So if you are German or Scandanavian and fancy a quiet sunshine break, then get yourselves to this hotel. But if you are British I wouldn't bother. Save your money and go somewhere where you aren't treated like a second class citizen.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC