The hotel is in quite a nice setting in a lovely village and near to some beautiful beaches. However, they're undergoing a refurbishment, which wasn't mentioned when we booked. We had to book 2 rooms as there was no family room available. First of all we had to hunt around for someone to try and check us in. It took us a while. We arrived an hour before our room was ready, so said we'd be back in the evening and reminded them that we needed a cot and to put it in either of the rooms. When we returned in the evening (some 8 hours later), our baby son had been asleep, so we wanted to put him straight to bed, but the cot wasn't there. It had been put outside one of the rooms, folded up with no bedding. Our son was then wide awake (by the time we found someone AGAIN to help us and ask why the cot wasn't ready, when they'd had all afternoon to put it in one of the rooms). Then the TV reception was gone in both of the rooms. Absolutely nothing in one room and a snowy haze in the other room. I had to climb on a table to open the top windows to let some air in as it was a warm evening. The water in the shower was cold and took ages to warm up, the walls were thin (so much I could hear the guy using the toilet next door). The breakfast wasn't great and then when it came to checking out, there was no-one to be found. We loaded the car and searched for someone. If they'd not had our telephone number we might have just considered leaving!! I'm sure this hotel has a lot of potential, but customer service is a bit crappy and the refurbishment isn't helping at all. We wouldn't stay here again.
Region: United Kingdom > Wales > North Wales > Gwynedd > Edern
Ranked #2 of 2 B&Bs / Inns in Edern
Price Range (Based on Average Rates): $$