Whilst there is no denying that the Mantra does have excellent facilities, the pool is wonderful, the gym is excellent and so is all of the other facilities the views from room were amazing and a create location. But I recently stayed at the mantra circle on cavill for 6 night with 8 of my friends in the sub penthouse, it had a wonderful location right in the middle of everything, so it was easy to get around but you would understand my disappointment after being charged $856 each being a total of $6848 for 6 nights, which we didn't mind paying knowing we would be staying in a nice hotel for the week, when we encountered all of these problems; when we entered our room to see a small living room small kitchen with a single door fridge, tiles had chips in it, brown stains on the table around the tv, the master bedroom had a queen sized bed the other room had 2 singles pushed together to resemble a double sized bed the other bedroom had 2 singles plus 2 trundle beds, although the en-suite was very nice. Thinking that this was how all the other rooms were presented i ignore all of the imperfections. 2 days in the dishwasher breaks down, and the reception tells me that we don’t get a daily room clean because we don’t all get that package, the cleaners just come daily to take our rubbish, which i don't mind vacuuming. But when I went to use the vacuum cleaner, it is broken. i notified reception about the broken dishwasher which they said wont be fixed till the day before we leave but they would send up the cleaners do the dishes which was nice, but didn't happen until the next day when i called up again they finally came up. As for the broken vacuum cleaner they said we could borrow one from the maids for a few hours when we needed. By this time we had also run out of toilet paper for which i called up and asked for some more and some clean towels which were told we had to wash our selves, the women brought up 2 rolls of toilet paper for between 8 people.. seems logical. Trying to ignore all of the issues another group of friends were staying in the other tower paying the same as us in another sub penthouse i decided to visit. To my amazement their apartment was twice the size of ours, their kitchen was dramatically larger with a double door fridge, 2 balconies and rooms with beds to a better standard. Feeling extremely ripped off i went down to reception to address the issues and concerns with the apartment that my friends and i were paying so much for, in a nice way I began to explain, to only have the staff be so rude and uncooperative explained its not their fault but the owners of the rooms as they furnish the apartment. The women at the desk further began to use rude tones and interrupted me saying again its not their problem there’s nothing they can do. The ignoring my issues and rude manners which can only be assumed due to the fact that i am only 18 (still seen as a child), as when i called my parents to tell them of the issue due to me getting no where with the women at the front desk, they were treated extremely different by the staff when they called to complain being extremely apologetic and seemed to be willing it fix the issue. The staff sent up some new towels and some extra toilet paper and seemed to call the issue resolved. Not only would I NEVER stay at the mantra again due to the poor service, but it seems that when you book at the mantra you don't know if you are going to get what you paid for when you stay there as all the rooms are different quality, but priced at the same. To me it’s NOT worth the gamble even though you think you are staying at a 5 star hotel. If you do decide to stay in the mantra in one of the sub penthouses DO NOT stay in room 2483.
- Also Known As:
- Mantra Circle On Cavill Hotel
- Mantra Circle On Cavill Hotel Surfers Paradise
- Mantra Circle On Cavill Surfers Paradise, Gold Coast, Australia
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