We stayed at hotel urban last weekend to celebrate our wedding anniversary. We had booked a round room and had 2 emails confirming but on arrival they had given the room to someone else. To be fair, the guy at reception immediately acknowledged this mistake and said they would move the other people into the correct room - about 15 minutes later we were able to enter our room. The bed looked lovely but there were a couple of dire things in regard to housekeeping - when we opened the curtains behind was filthy (see photo) and there were two hideously filthy glasses left by the bottle of red, plus a pube in the sink....mmmm noice....
We called and asked for new glasses and they arrived promptly. Later the same nice guy from reception told us that the glasses were from the people who were incorrectly in our room (hope they didn't use the bed!!). I guess the hair must have been from them too. Fair enough, but the dirty windowsills could have been cleaner and there are quite a few broken tiles etc. too.
That being said, I found the staff great, the breaky was pretty yummy (although my husband’s pancakes were served cold and both meals took forever to arrive), it's in a great location and the spa is terrific as is the bed. There is also off street parking which is good.
I would probably give it another chance
- Also Known As:
- Accor St Kilda
- Urban Hotel St Kilda
- Hotel Urban St Kilda Greater Melbourne
- Official Description (provided by the hotel):
- Hotel Urban St Kilda. More than a hotel...It’s not your typical hotel setting – but then this isn’t your typical Melbourne hotel. Hotel Urban St Kilda offers more comfort, more indulgence, more choice and more inspiration. Only 200 metres from the beach, and with cosmopolitan and vibrant Barclay and Acland Streets at your doorstep, the boutique Hotel Urban St Kilda will suit those who value designer chic combined with relaxed, modern comfort.Designed by leading architects and interior designers, you’ll find a uniquely stylish pad that combines some not-so-typical hotel features and plenty of guest room perks. Our ultra-comfy rooms feature designer everything, premium amenities and our signature Urban Snorer beds that have been designed to provide the ultimate slumber.Consider our Urban Superior Room with designer everything, Deluxe Spa Room featuring an indulgent one-person spa bath, or the decadent Sweet Urban Room with enormous separate bathroom and shower, and double spa. For extra fun check out our oh-so-popular Urban Round Room, with a luxurious double spa featured in a unique circular space. Whatever you fancy, you won’t want to leave. If you’re feeling peckish pop down to Hub cafe for scrumptious Genovese coffees and mouthwatering treats for breakfast and lunch.So come on over and experience the Urban difference for yourself! ... more less
- Reservation Options:
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