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Reviewed December 3, 2011

From the moment you arrive until you check out you are treated to extraordinary customer service. The rooms are very well done and comfortable. The breakfast is very, very good. There is a sightseeing video playing during breakfast helping you with your touring.

The downtown was about a 15 minute walk so the only drawback was the location, but we bought a 3 day pass and used the underground and trams wherever we went and the stops to pick up the public transport were about a 5 minute walk.

Value for the room and service is exceptional.

Consider it when you visit Prague and this city is well worth visiting.

Neil

Room tip: Small hotel and a quiet area of Prague
Date of stay: November 2011
  • Trip type: Travelled as a couple
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1  Thank hortonrn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Generalhotel, Guest Relations Manager at Hotel General, responded to this reviewResponded December 6, 2011

Dear hortonrn,

On behalf of team of Hotel General let me kindly to thank you for taking the time to share your impressions of our hotel. It’s always a pleasure to hear the feedback from our guests. We are pleased that you enjoyed your stay at Hotel General and the service provided by the Team!
The satisfaction of our guest is our best rewards.
It will be our honour to welcome you back again in our hotel.

Best Regards,
Dasha Sivaeva

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Reviewed November 30, 2011

Very nice hotel...a little out of the way, but at walking distance from major sites downtown Prague. Stayed at the DeGaulle room (really nice). The staff were waiting for us when we arrived at 01:00 hrs. They were very accomodating to my pregnant wife and my 3 year old daughter. Breakfast really nice (you have got to try their croissants :-) ----- heavenly).
Walking to downtown w/pregnant wife and daughter in a stroller, took 20 min.
Parking is extra cost...and your car better not be to wide....it´s a really narrow entrance.
I highly recommend it.... if you want to be close, but not to close to downtown Prague, which can get kind of crowded sometimes.

Date of stay: August 2011
  • Trip type: Travelled with family
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1  Thank ZorroPlata67
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Generalhotel, Guest Relations Manager at Hotel General, responded to this reviewResponded December 7, 2011

Dear ZorroPlata67,

Once again thank you very much for your stay with us.

Our guests´ feedbacks are very important for us and for all our future visitors.
We are glad you appreciated our hotel and services, therefore we will be more than happy to host you again. On our next visit please do not hesitate to ask the staff for anything you need.
We are glad to assist our guests and make them spend the best time in our hotel.

Best regards from Prague,

Dasha Sivaeva

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Reviewed November 22, 2011

What an experience. We arrived on 18/11 for a 3 night break to celebrate our 30th wedding anniversary.
From the moment we arrived we were treated to the best service we can remember.
Our first impression on entering the lobby was WOW - fabulous. The receptionist, Vicky, was extremely welcoming and guided us through what to expect in Prague, what tram routes to use etc. Professional but friendly - brilliant service.
Our room was beautiful and well decorated overlooking the street. Nice touch with a bottle of wine and a hand written note wishing us best wishes for our celebration - repeated on our final night again with a personal note.
Breakfast is excellent - everything you could want and served with a friendly smile by very attentive waiters all very attentive and professional but also friendly. They know how to deliver 5* service and yet know how much interaction each customer likes. Special thanks to Ibrahim.
The only slight down side is location. It is beside Staropramen brewery in an area that is slightly run down - BUT - 2 minutes from the river and a 20 minute stroll along the banks of the river to Charles Bridge and the Old Town Square or 5 minutes walk to the tram. Not a real issue as the area is safe but bring your walking shoes!!
All staff we met were very friendly, courteous and professional.
I highly recommend this beautiful boutique hotel on all counts - definitely 5*.
Thanks again to all the staff who treated us with a perfect mix of friendlieness and professionalism.

Room tip: Street views would be the best option. Even though there is traffic noise there are triple glazed windows to ensure a good sleep.
Date of stay: November 2011
  • Trip type: Travelled as a couple
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2  Thank markgarvey
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RingaileM, Director of Sales at Hotel General, responded to this reviewResponded November 27, 2011

Dear markgarvey,
I would like to thank you on the behalf of the all hotel General personnel for such warm and kind review. It is always a great pleasure to receive such evaluation of our provided services as it shows that our efforts in making your stay unforgettable experience were successful. All our personnel were happy to know that you have enjoyed your stay with us and we do hope to meet you again at our hotel on your next trip to Prague.

With the warmest regards from hotel General.

Ringaile Radojevic
Director of Sales and Marketing

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Reviewed November 18, 2011

You should stay at this hotel!!!! It was the best experience in my life! The staff is just wonderful. Very processional. The blond lady at front desk (sorry, do not remember the name) was just amazing. Very attentive and professional. Brilliant services. Nice job!!!!

Date of stay: October 2011
  • Trip type: Travelled solo
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Thank Marco J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RingaileM, Director of Sales at Hotel General, responded to this reviewResponded November 27, 2011

Dear Marco J,

It was a great pleasure to receive such warm review.
We are glad that you have enjoyed your stay at Hotel General and hope to see you back on your next stay in Prague.

With warm regards on the behalf of Hotel General team,

Mrs. Ringaile Radojevic

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Reviewed November 17, 2011

I was in Prague for 2 days, and stayed in this hotel, it was great, and the service was also amazing.

Date of stay: November 2011
  • Trip type: Travelled on business
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Thank gabi_kzv
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RingaileM, Director of Sales at Hotel General, responded to this reviewResponded November 27, 2011

Dear gabi_kzv,

On the behalf of all hotel team I would like to thank you once again for choosing hotel General for your stay and such splendid evaluation.
We are glad that you have enjoyed your stay at Hotel General and hope to see you back for the next stay in Prague.

With the warmest regards from hotel General.

Ringaile Radojevic
Director of Sales and Marketing

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