My experience with this hotel was really not too far off an episode of "Falty Towers".
I had booked and paid for a family room for 3 adults, but the first room I was checked into had only one double bed and simply no space for anything else, let alone for an extra bed. The receptionist then apologized and we were given another, supposedly larger room, but before the extra bed could be installed there we saw somebody else's clothes in the room, and in fact there was a woman sleeping in there! Fortunately, she didn't wake up! The final room we were given didn't have any sleeping guests in it, but neither had it any fridge that all the rooms in this hotel were supposed to have. This pointed out, we got a fridge brought in, probably from some other room, since somebody else's lunch was still lying inside it... When we asked for a third set of towels to be brought in along with the extra bed, the first response we got from the maid was that there weren't any clean towels left in the whole hotel. Not satisfied with the answer, we sent her to have another look and bingo... there were some extra towels after all! The same happened when we asked for some reading lamps (since there was only one lamp up at the room's ceiling making it impossible to read while lying in your bed). At first the receptionist called us back to say (in a very polite voice I must admit) that they had looked for and found none. When pointed out later that they had two reading lamps standing right at the reception desk, a reading lamp of sorts (not the one from the reception) was brought in and put down on the floor (since there were no bedside tables or anything else to put it on). Still better than nothing!
Neither bed linen nor towels were changed when we came back from a city walk the next day, the explanation for the towels being that they hadn't lied on the floor ("if you want your towels to be changed you should drop them on the floor, this is standard for any hotel in the world"), though no instructions to the latter were anywhere to be found in the room. The breakfast was ok, but served in the hotel's other building that could only be reached through the open courtyard (imagine doing it during the winter or if it rains!). Adjacent to the breakfast room there was a small terrace overlooking some run-down buildings nearby (I wonder if this one gave the origin to the hotel's fancy name), the immediate neighbourhood being quite shabby. However it's not too far from the better-looking city center and Riga's nicest art-nouveau street...
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
14 August 2013
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Please accept our apologies for caused inconveniences during your stay with us. We are sad that generally you were not satisfied about services and we like to explain that already forwarded information to corresponding hotel departments and we will try to fix these problems as soon as possible.One more time accept our apologies and we hope that next time when you will visit Riga you will choose our hotel once more. We will be more than happy to welcome you back.
Wellton Hotel Group
Assistant Marketing manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC