I stayed at Turquoise Bay between January 23-30, 2012. I couldn't agree more with "gravysgal" review. In fact, I believe we were on the same dive boat for some dives. I chose this resort, after reading many reviews, for two primary reasons: quality of scuba diving, and remoteness of location. I received both in abundance.
I was assigned room 2 which was in the middle of the row of units 1-4. When I walked into the room I was initially disappointed but remembered the resort is classified as 3star. However, I then took a closer look at the room and noted a few things: the room was very clean, large, bathroom very acceptable, and, yes, the view from my room and balcony was breathtaking. There were chairs on the balcony which I used to sit, relax, and enjoy the view. I agree that there was very little room for storing clothes. I could have used more drawers and hangers but managed as I was alone. For two travellers, there is not enough storage so be prepared to live out of a suitcase for some articles of clothing. My room did have a connecting door but that wasn't really an issue for me as my lovely neighbours were quiet and retired early. All in all, I was content with the room. It's too bad the rooms aren't updated but then I'm sure I'd pay more. The real highlights, however, were the diving, grounds, service and excellent food. The quality and taste of every dish I ate made this resort way above three stars.
The scuba diving with Subway Watersports (see my review of Subway) was beyond exceptional. All the staff, Kim (Manager), Joe (Instructor), Osmond (DM), Max and Bruce (Boat Captains) were phenominal. They were kind, helpful, professional and extremely knowledgeable. I believe my diving skills improved a lot with their input and guidance. The level and quality of service definitely warrants their 5 star rating.
The grounds of Turquoise Bay are beautiful. There is an abundance of trees and flowers and the main areas look exactly like the pictures. I was not dissappointed with the common areas. The real gem, however, is the food and service. I sat with two different groups during my stay and everyone, without exception, raved about our meals. There was great variety and it always tasted fresh and delicious. Dining was a pleasure. Even more so because it was served by a prompt and friendly staff. You never waited long before you were waited on -and I mean quite literally waited on. And I will add that the level of service wasn't contingent on tips. It was really excellent service in and of itself. This impressed me a lot. The management at Turquoise has instilled the idea of service; to it's credit. But, of course, if you're satisfied, tips are always a nice gesture. As they are anywhere.
And yes - it's quiet. TB is off the beaten track which suited my requirements. There is no real night life except the quiet times you want to make and enjoy yourself. If you want action, then the West End is more for you.
The one real drawback to this area is BUG BITES and I don't think I suffered nearly as much as others. Be sure to pack heavy duty bug spray and A LOT of anti-itch cream. I'm sure I went through almost 2 tubes of Lanacaine cream to stop the itch and I was still affected. However, this annoyance wouldn't be enough to stop me from returning.
If you're looking for a quiet, intimate resort, that's clean and dining excellent, then Turquoise Bay is for you. If you're interested in scuba diving or taking some PADI diving courses, then this resort is definitely for you. Subway Watersports is first class and the resort is certainly acceptable. I've stayed at large 5 star Jamaican resorts and I would choose Turqouise Bay over some of them. I preferred the friendly, personal, and attentive service of Turquoise bay over the "lost in the crowd" environment of much bigger resorts.
Enjoy your stay - bring plenty of bug spray - and relax in the casual atmosphere. Great spot for real R & R.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC