We stayed at dar Tuscia during our first visit to Marrakech. I emailed beforehand and asked for a pickup at the airport and a meal on our first night and I was sent a menu. We were collected in a taxi and delivered to the wall of the old town, the driver led us through the maze of alleys to a big door complete with metal grating over it. It turned out we were the only people staying there for three of our four nights, and there was one girl (Asma), who spoke reasonable English, and with my school French we communicated fine. She pointed us upstairs to our room. The courtyard is nice and the room was fine, good shower too and nice roof terrace above though no view as walls too high to see street and only rooftops visible. It was a bit noisy from outside (via the toilet window as there is no outside window), but I imagine if other peope had been there it would have been a lot worse with noise from the courtyard where breakfast was (eventually) served. Our first night meal was very basic, two little plates of salad and a small chicken tagine, no sign of the vegetables and we were later charged more than the menu had said. We asked for water and were provided with two 1.5 litre bottles for which we were (later) charged 40 dirhams (cost 5 at shop on corner - ok, they need to make a profit). We asked for breakfast at 8.30 and got coffee, a moroccan pancake, a chocolate croissant and last night's bread with jam. Breakfast stayed the same, but got later with each day, last day it didn't appear until 10.15. The area is not one I would go back to, it appears to be a very poor residential district. What I didn't like was there was nowhere to go for a walk - into the medina was a maze of very narrow alleys swarming with kids and nothing to look at except walls, outwards was a dusty and busy main road. To get to the square, which is a starting point for going almost anywhere you have to walk round the walls or get totally lost. Every day from afternoon onwards there was a huge local market at the gate in the wall consisting of people with varying amounts of goods spread out on the ground, the saddest one was a guy who only had a pair of used flipflops and a pair of used hiking boots to sell, I saw him there two nights running. On the plus side - although I felt a bit overwhelmed I never felt threatened. It was lovely to watch the wee birds which were nesting in the courtyard. Asma was kind when I got terrible food poisoning (not from her) on our first day and made vegetable soup and tea for me the next night, though the night I was sick she didn't offer my husband anything and he went hungry. She was pleasant enough but could have been a bit more interested as she wasn't exactly over-worked. We asked about a trip to the mountains and she organised the same taxi driver who had picked us up, was friendly and chatty and charged a reasonable rate. She did phone for us to book a restaurant, but we were never offered any of the famous welcoming tea, and the hamam which was promised on the website was never mentioned. She also overcharged us when we left, eventually refunding 70 dirhams she'd overcharged. We did give her it back as a tip for the soup mainly, but it left a bit of a bad taste.
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