It was my first time in Thailand and what an experience it was to stay at the Eastin Hotel Makkasan! On the day of arrival in Bangkok, we were stuck in a massive traffic jam from Pattaya and were already unhappy about losing several hours of our trip. However the great welcome we got at Eastin upon arrival made up for everything.
First interaction at the hotel was with Mr. Somroek Hundee a.k.a. CHAMP at the Concierge desk. As soon as I narrated my traffic story, he ensured that my wife and I cheered up and made sure our check in was quick n easy so that we don't waste too much more time! He also took us through all the places we wanted to visit and recommended some on his own... all neatly done on a Bangkok City Map (which he gave us!). Also, he gave us various discount coupons for shows, clubs, bars & other places which was a nice touch.
We got a room on the 16th floor overseeing the busy roads but what a view it was! The room was lovely with eveything so neatly placed. The bathroom was also fantastic with a neat bath tub and all that you need for your leisurely vacation. The guest name appears on the TV once you put it on! The TV has a nice interactive menu with Pay per view movies, music, internet and email capabilities. Nice though but using a wireless keyboard with an inbuilt mouse (hard to use) is quite boring. It's easier to go down to the lobby and use the free Wi-Fi!
It is very conveniently located with malls like Indra, Pantip Plaza & Platinum are at a quick walking distance of about 10 mins. MBK & Siam are also at a walking distance of about 20-30 mins but with all the heat, it's easier to use a Cab or take the Airport Link train to the next station and then change over to BTS to reach MBK & Siam. Lot of good street food is available in the street next to the hotel. Special mention to the Pork & Chicken BBQ stall at the corner! 7/11 is also right next door so it's easy to pick up daily essentials and a few beers from there.
Although we did not have lunch or dinner at Eastin, the breakfast on all 3 days was simply superb! It's a massive spread with everything you can think of - sausages, eggs, juices, rice, some curries, different breads, bacon, indian food etc. etc. Again the staff in the coffee shop is also very helpful & ever smiling! There are couple of other restaurants & bars in house with the highlight being the Attica Sky Lounge on the 23rd floor. It's a lovely setting for a romantic dinner and is open from 7 pm till 1 am!
Most hotels have great infrastructure, food & ambience but the USP of Eastin is it's staff! They're extremely friendly and always willing to help. The awesome CHAMP leads the way at the Concierge desk with everyone from the bell boys to the Info desk at the ground floor is always smiling and ready to help. In fact I had 2 customer service experiences that were really good - 1) The A/C stopped working properly on the 1st night so I called in the next day to have someone inspect it. I went out for the day however I found out that after coming back in, it wasn't fixed. So I called in again and explained the situation. Someone was sent to the room in 5 mins and first thing he did was apologize to me for not fixing this earlier in the day! I didn't expect that at all! The issue was fixed in 10 mins... 2) I used the electronic safe in the room to keep my passport & cash and locked it using one of my cards. It worked fine on the first 2 days however it refused to open on the night before I was scheduled to leave. I was quite worried as my passport & cash was inside. I called the guest desk and within 5 mins I had someone at the door to open the safe. He opened the safe in no time at all!
Honestly, the pictures on the hotel website do not do justice to the place. The place is huge (31 floors) with a nice looking swimming pool on the 10th floor. I loved the lifts too as they are quick & well lit up (unlike some boring lifts that I've seen before). I would totally recommend this place for anyone who's travelling to Bangkok - let it be business or leisure!
Higher the floor, the better view you get. Some floors are totally non-smoking so choose the right o...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC