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49 - 54 of 111 reviews
Reviewed January 16, 2014 via mobile

Every staff member that was at front of desk was so extremely helpful. They booked us on our tours and all were excellent tours. The place isn't known by taxis so it is a slight mission finding your hotel. The rooms are great and really enjoyed my stay

Date of stay: January 2014
Trip type: Travelled with friends
1  Thank Beckybrummer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 14, 2014

I stayed two nights in mid-December 2013. The room was pretty good value - basic appointments, TV etc. Bathroom could have done with another towel rack, but overall ok. Balcony overlooked a Wat next door! Which was nice. Quiet area of town, which can be good or bad, depending on what you want. If you want more action, stay near (or outside) the East gate end. No problems accessing town though, hired a bike around the corner for 50bt/day and its easy to get anywhere.

Date of stay: December 2013
  • Trip type: Travelled solo
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Thank Tourist101_AU
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 12, 2014 via mobile

This hostel was awsome! We stayed for 6 nights and the room was really clean,hot shower, water and good wifi. The staff was soo friendly and help us everytime. With the tuktuk your in 10min in the old city but to walk its only 30min where you can see a thaimarket and other stuff :) when i go back to chang mai, ill back in this!

Date of stay: January 2014
Trip type: Travelled with friends
Thank Marytoon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 7, 2014

We stayed in Chiang Mai for 4 nights and Western House was, at best, adequate. To start, I had confirmed an airport pick-up one week before we arrived, but they were not there to meet us. We searched all pick-up areas and finally called them when we arrived and they took over a half hour to arrive, and then charged more than twice as much as a taxi would have cost, which we felt was quite unreasonable after being more than one hour late.

During our stay, we had done our own research and didn't need assistance, but they pressured us every time we walked by, and generally just made us feel really uncomfortable. The owner was nice enough, but usually a man was at the desk who continually tried to book us on their tours.

The room was very basic. Plain white-washed walls and very hard bed, which we mostly expected, but the significant black mold in the bathroom was smelly and awful. The "private balcony" was just a window onto the next building. And on day 2 we had ants move in and couldn't leave anything on the floor.

The turning point was when they explained to us that they had overbooked the hotel and needed us to change hotels. The owner showed us where they would move us - not too far, and a significant upgrade to help ease the hassle of packing and moving. We agreed, and saw them several times between then and time to move. When we arrived at the desk with our bags, ready to move, they explained that "unforeseen circumstances" had prevented us getting into that hotel, but they were moving us to another, which I couldn't find on any review sites and was not an upgrade at all. It was totally adequate, but really frustrating after being promised some nicer amenities and spending an hour packing and moving in the middle of our stay.

In short, I would not recommend this hotel unless you are simply looking for budget locations on the north end (a fairly long walk from most good street vendors/restaurants and night market) and happy to allow the staff to plan your travels for you.

One other initially amusing, then less fun, side point: being next to a temple meant a 5am bells and barking dog wake-up every morning.

Date of stay: December 2013
  • Trip type: Travelled as a couple
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1  Thank Beth B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 28, 2013

We arrived very early on the night bus from Bangkok and the lady in the reception was very accommodating and our room was ready straightaway. The bed was comfortable and we had a great view from our balcony of a Wat. However, the bathroom had quite a lot of mould and smelt a bit but the shower was hot. We spoke to the management regarding the bathroom and they explained that they were renovating the bathrooms and offered to move us.
The location is great and it's easy to walk to all of the local attractions. Good wifi in the room and in the reception / lounge area.

Date of stay: December 2013
  • Trip type: Travelled as a couple
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Emma B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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