My husband and I stayed at The Jasmine Hotel in May 2012. Because of its affordability we booked a room for 8 nights even though for 3 of those nights we stayed in regional provinces. We had some trouble with our initial room mainly due to the heat wave Hanoi was experiencing (average 39 degrees celcius plus humidity) and we found the room way too hot and the air conditioning unsuitable. The staff working on our arrival day handled the situation brilliantly moving us to another room overnight which was cool and dark and away from the street where we slept soundly. The following day we were moved to a larger room, with small semi-Juliet balcony overlooking the street which was suitable and where the air conditioning worked very well. Street noise could be heard but that never prevented us from getting a good nights sleep. In 2 of the rooms we stayed in, some water did leak from the showers so I suggest not placing the bathmat too close to the shower door. The staff were kind, courteous and caring and help with anything. The most outstanding display of customer service was when we wanted to post items overseas and a staff member offered to escort us to the Post Office which helped immensely and when we returned to the hotel we found out he did this outside of his working hours! Excellent service. Breakfast was fantastic and I recommend the Pho Bo; the location is awesome and very close to the lake, puppet theatre, shopping and great restaurants. We loved Hanoi, the Jasmine Hotel and the team that really do make the stay here so special. I even shed a tear on leaving. We recommend the hotel to anyone travelling to Hanoi - couples, friends and families - all of who we saw in our days staying there. One last thought - I found the staff here the most trustworthy staff in any hotel we have ever stayed at.
- Also Known As:
- Jasmine Hotel Hanoi
- Official Description (provided by the hotel):
- The Jasmine hotel is located just one minute walk from the Hoan Kiem Lake in Hanoi Old Quarter. Is is RECOMMENDED in the LONELY PLANET-2012. The Hotel provides great, nice rooms with good price. No hidden cost! No worries. Every room has complimentary bottled water, tea, coffee, everyday. The Deluxe room has extra fresh fruit and snacks. We offer free airport pick up for TWO night stay. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Asiatravel.com Holdings, Travelocity, Booking.com, HostelBookers, Agoda, Priceline, Tingo and Otel so you can book your The Jasmine Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.