Two families stayed at this hotel in April 2012 and while the hotel was well located and had large rooms to fit 4 people in each, the customer service, standards and devious actions of some staff left a very bitter taste in our mouths!
We had pre booked and paid for a Mekong tour prior to arriving in Vietnam. On the morning of the tour, the hotel staff were asked to call our tour company to confirm the address for pick up. Instead of doing so, a certain individual took it upon themselves to book us with a different tour company. This decision (and the fact that we hadn't paid for this specific tour) escalated to the point of us being threatened with being left on a remote island in the middle of the Mekong!
While the hotel never accepted responsibility for the actions of their staff member, they did provide some concessions to us, but not enough to cover the 'no show' fee we were charged from our original tour company.
The hotel needs to seriously improve their customer service standards and stop the devious actions of certain members of staff.
- Also Known As:
- Tan Hai Long Hotel
- Tan Hai Long Hotel Ho Chi Minh City
- Official Description (provided by the hotel):
- The Three Star Tan Hai Long Hotel & Spa. Located in the heart of Ho Chi Minh city, next to Ben Thanh market,closed Shopping and entertainment centers . ..8km from Tan Son Nhat International AirportTan Hai Long Hotel & Spa comprise 106 rooms and suites, Non-smoking floors and specially wooden floor for rooms and suites.All rooms and suites boast breathtaking nice view of city and Ben Thanh Market view. KL Spa is décor’s Asian contemporary with the quiet spaces and reach a highest of relaxed, with high - grade of therapy – PEVONIA product, professional and skillful staff. Emphasizing blend between nature and lives beside the color harmony of space, gives a feeling really peaceful of relaxation…Whether you are on business trip or on vacation in Ho Chi Minh city. The Tan Hai Long Hotel & Spa is the perfect place for you. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Expedia, Agoda, Asiatravel.com Holdings, Cheap Tickets, Hotels.com, Booking.com, Travelocity, Otel and Tingo so you can book your Silverland Central - Tan Hai Long Hotel and Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.