To be objective, the location is good if you want to be in this district, rooms are quite clean and the staff helpful if you ask for help (they wont go the extra mile though). This could have been an ok experience ibut the last day ended very badly. First my kid discovered at the airport (too late to complain) that her money in her wallet disappeared. It was the only wallet we did not put in the safe (we could not imagine that someone would open a kid's bag). My kid is very careful about his belongings and obviously the money had been stolen on the last day during the cleaning when we were out.
Second we misunderstood (or they did not explain too well) the extracharge for late check out, and the hotel was not full, so we were a bit upset that the manager did not dare to say in front of us that she would not make any goodwill gesture. Okay for that but the whole behaviour from the staff once we paid the bill was just a nightmare; they would not even help or propose to help for the luggage, say goodbye etc... making us feeling that once they got the dollars, we could just go to hell. (my kids were shocked).
Avoid avoid avoid, the only hotel during our tour that we do not recommend at all. Even though it is not a high end hotel, rates are the highest for that neighbourhood,(around 50 dollars) and it certainly does not deserve it. Pretty sure that the manager will want to react to that recommendation but what happened happened, and those are the facts.
- Also Known As:
- Hotel Saigon Comfort
- Official Description (provided by the hotel):
- Located in the heart of Ho Chi Minh City, right in the center of the commercial and tourist area, and only a 5 minute walk to Ben Thanh market we have information guides in our rooms and our friendly staff can also assist you with any inquiries, from transport to sight-seeing. At the end of the day you can take a short stroll to many local nightspots, or just relax in your room and enjoy one of our free dvd’s, or watch cable tv, all in air conditioned comfort. We are in a quiet location and have quality mattresses and pillows, and light-blackout curtains, so that when it’s time for bed, you are assured of a good nights sleep. ... more less